Site Reliability Engineer - Local to Phoenix, AZ

About the role

This role supports and maintains mission-critical applications developed in various technologies including COBOL, DB2, Pega, VB .Net, and Java. It also involves monitoring and maintaining the health, performance, and reliability of large-scale Hadoop clusters and big data environments.

Responsibilities

• Support and maintain mission-critical applications developed in COBOL, DB2, Pega, VB .Net, and Java, including diagnosing and resolving application and database performance issues.
• Maintain the health, performance, and reliability of large-scale Hadoop clusters and big data environments, ensuring optimal resource utilization and uptime.
• Develop, automate, and optimize data pipelines using SQL, Python, and PySpark for efficient data ingestion, transformation, and processing.
• Troubleshoot and resolve complex issues related to Informatica ETL processes, ensuring data quality, consistency, and timely delivery.
• Implement and enforce best practices for site reliability, including automated monitoring, alerting, and incident response for both big data platforms and legacy systems.
• Collaborate with development, QA, and infrastructure teams to support application deployments, upgrades, and integration across diverse technologies.
• Document operational procedures, incident reports, and system configurations to support knowledge sharing and business continuity.
• Continuously evaluate and recommend improvements for system scalability, security, and reliability in both big data and legacy application environments.
• Ensure data security, governance, and compliance standards are met within all data engineering processes.

Requirements

• Bachelor's degree or higher in Computer Science or equivalent preferred but not required.
• 5+ years experience in Application Support with strong understanding of monitoring, alerting, and observability.
• Strong understanding of Site Reliability Engineering principles (SLIs, SLOs, SLAs).
• 5+ years experience in Incident management and root cause analysis (RCA).
• Basic to intermediate understanding of Mainframe environments (z/OS, JCL, batch processing).
• Ability to work with mainframe teams and understand batch job dependencies and failures.
• Working knowledge of relational databases (Oracle, SQL Server, DB2, Teradata, Hive, etc).
• Experience with performance monitoring tools like Dynatrace, Splunk/ELK.

Qualifications

• To Be Successful In This Role:
• Bachelor's degree or higher in Computer Science or equivalent preferred but not required.
• 5+ years experience in Application Support with strong understanding of monitoring, alerting, and observability.
• Strong understanding of Site Reliability Engineering principles (SLIs, SLOs, SLAs).
• 5+ years experience in Incident management and root cause analysis (RCA).
• Basic to intermediate understanding of Mainframe environments (z/OS, JCL, batch processing).
• Ability to work with mainframe teams and understand batch job dependencies and failures.
• Working knowledge of relational databases (Oracle, SQL Server, DB2, Teradata, Hive, etc).
• Experience with performance monitoring tools like Dynatrace, Splunk/ELK.

Skills

• Experience with Medallion Architecture a plus.
• Experience in Containerization (Kubernetes / Docker) a plus.
• Experience with Marketing applications (Pega, Salesforce, Adobe, Zafin, Naehas) is a plus.
• Experience with Visual Basic (.NET) a plus.
• Experience with SaaS based solutions a plus.
• Financial Services industry knowledge.

Benefits

Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

Pay

A reasonable estimate of the current range for this role in the U.S. is $58,800.00 - $156,700.00.

Schedule

This role will be filled from the client site 5 days a week in Phoenix, AZ only.