Site Reliability Engineer II

About the role

The SRE II leads SRE initiatives, including defining and meeting SLI/SLOs for critical applications, deploying monitoring and logging tools, and creating automation to reduce toil. This role drives blameless RCAs to improve KFC’s systems and collaborates cross-functionally with product owners to establish SLI/SLOs. The SRE II also designs and builds cloud-based infrastructure observability to enhance performance, cost, and reliability, and serves as the team’s expert for IaC in containerized environments.

Responsibilities

• Lead the SRE team’s goal of eliminating toil through automation of processes and tool creation.
• Collaborate with Platform Engineering, Development, and Product teams to design, deploy, and maintain cloud-native applications and infrastructure using Infrastructure as Code (IaC).
• Monitor KFC environments proactively using tools like DataDog to identify and address issues in production.
• Participate in a rotational on-call system to support infrastructure 24/7/365.
• Provide SRE support for KFC platforms through troubleshooting, analysis, and technical resolution of complex distributed systems.
• Deliver root cause analysis and corrective actions after critical incidents within defined SLAs.
• Collaborate with Product Owners to determine SLI/SLOs for projects and design dashboards to track these standards.
• Configure monitoring and logging tools to generate alerts about system and application health.

Requirements

• 5+ years of IT experience.
• 1+ years in a professional technical role with multi-cloud experience (Azure, AWS, GCP preferred).
• 1+ years of experience with bash and/or Linux command-line utilities.
• 1+ years of experience in Python, Go, REST APIs, or GraphQL.
• 2+ years of experience with observability tools such as DataDog, Elastic, or Dynatrace.
• Expertise in CI/CD best practices and methodologies (e.g., GitLab).
• Experience with DevOps-based IaC toolkits like Terraform or Ansible.
• Working experience with incident and problem tracking systems (e.g., ServiceNow, Jira).
• Excellent collaboration skills across engineering functions, business leaders, and vendors.
• Strong verbal and written communication, troubleshooting, and analytical skills.
• Understanding of large-scale infrastructure environments and current industry trends.
• Proven ability to work autonomously with a focus on long-term results.

Bachelor’s Degree preferred.

Pay

Salary Range: $95,700 - $120,000

Benefits

• Medical, dental, vision, legal, and accidental death and dismemberment insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options (depending on enrolled medical plan).
• Short-term disability, long-term disability, and life insurance.
• 401(k) plan enrollment.
• 4 weeks of vacation, paid sick leave, and 10 paid holidays.
• Floating day off and half-day Fridays year-round.
• 2 paid days for volunteer time each calendar year.