Site Reliability Engineer - Application Support (Director)

About the role

This is a Lead Software Production Management & Reliability Engineering position at Director level which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Responsibilities

• Proactively detecting, troubleshooting, and resolving all issues affecting production applications.
• Coordination with and escalation to development and external teams where necessary.
• Maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage.
• Maintain and grow a body of knowledge that is accessible to all team members.
• Ensure information regarding any support related activities or issues are available and easily accessible.
• Proactive detection, troubleshooting, and resolving all issues affecting production applications.
• Ownership of all issues escalated to us until it is resolved or a workaround is provided for end users to continue functioning.
• Collaboration on technology projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies.
• Partnership with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform.
• Provide technical knowledge in outage management and proactive solutions to improve the user experience.
• Perform DevOps/ SRE role in Application support, Platform Stability and Resiliency.

Requirements

• Minimum 5–7 years of experience developing and/or supporting enterprise applications.
• Minimum 3–5 years of experience leading a small-to-medium team with similar skill sets.
• Willingness to embrace Agile practices and DevOps/SRE concepts.
• Working knowledge of DevOps and observability tools (e.g., Grafana, Prometheus, Splunk, Kibana).
• Strong analytical skills, including problem determination and recovery/resolution processes.
• Ability to interface with and build strong working relationships across technology teams, business analysts, and vendors.
• Understanding of database engineering and the ability to develop high-quality database solutions.
• Experience with AWS services such as EC2, ECS, S3, Fargate, Aurora, and Lambda.
• Hands-on scripting experience with Python and working knowledge of Java.
• Administrative competence in at least one major programming language or platform (e.g., Perl, PowerShell, Unix scripting, Java, C#, .NET).
• Exposure to application technologies such as JavaScript, React, GraphQL, Python, Django, Celery, PostgreSQL, Golang, ElasticSearch, RabbitMQ and Kafka.
• Experience with web analytics tools (preferably Adobe Experience Cloud) is a plus.
• Fast learner who thrives in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple tasks and high-pressure outage situations through resolution.
• Driven to learn new technologies and techniques and to be an integral member of the team.
• Self-motivated with excellent written and verbal communication; able to communicate clearly and concisely.
• Excellent written and verbal communication skills for technical discussions across management layers.
• Detail-oriented and well organized, with strong analytical skills.
• Experience working in a virtual and/or global team environment.
• Self-starter with a “can-do” attitude and the ability to multitask effectively.
• Familiarity with ITIL concepts, especially incident and problem management.

Qualifications

• BS/MS degree (or equivalent), preferably in a quantitative discipline (e.g., Computer Science, Computer Engineering).
• Experience with on-call support and the ability to respond to emergencies on a 24/7 basis.
• Experience in the financial services industry is a plus.

Skills

• Minimum 5–7 years of experience developing and/or supporting enterprise applications.
• Minimum 3–5 years of experience leading a small-to-medium team with similar skill sets.
• Willingness to embrace Agile practices and DevOps/SRE concepts.
• Working knowledge of DevOps and observability tools (e.g., Grafana, Prometheus, Splunk, Kibana).
• Strong analytical skills, including problem determination and recovery/resolution processes.
• Ability to interface with and build strong working relationships across technology teams, business analysts, and vendors.
• Understanding of database engineering and the ability to develop high-quality database solutions.
• Experience with AWS services such as EC2, ECS, S3, Fargate, Aurora, and Lambda.
• Hands-on scripting experience with Python and working knowledge of Java.
• Administrative competence in at least one major programming language or platform (e.g., Perl, PowerShell, Unix scripting, Java, C#, .NET).
• Exposure to application technologies such as JavaScript, React, GraphQL, Python, Django, Celery, PostgreSQL, Golang, ElasticSearch, RabbitMQ and Kafka.
• Experience with web analytics tools (preferably Adobe Experience Cloud) is a plus.
• Fast learner who thrives in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple tasks and high-pressure outage situations through resolution.
• Driven to learn new technologies and techniques and to be an integral member of the team.
• Self-motivated with excellent written and verbal communication; able to communicate clearly and concisely.
• Excellent written and verbal communication skills for technical discussions across management layers.
• Detail-oriented and well organized, with strong analytical skills.
• Experience working in a virtual and/or global team environment.
• Self-starter with a “can-do” attitude and the ability to multitask effectively.
• Familiarity with ITIL concepts, especially incident and problem management.

Benefits

At Morgan Stanley, we offer some of the most attractive and comprehensive employee benefits and perks in the industry. This includes:

• Comprehensive health and wellness programs.
• Flexible spending accounts.
• Retirement savings plans.
• Employee assistance programs.
• Professional development opportunities.
• Work-life balance initiatives.
• Community engagement programs.

Pay

The salary for this role is commensurate with experience.

Schedule

The schedule for this role is typically full-time, with occasional evening and weekend work as needed.