Director, Site Reliability Engineering

About the role

Join Thomson Reuters as Director, Site Reliability Engineering (SRE) within Service Management in our CIO organization, supporting the Corporate Tax and Trade product portfolio.

Responsibilities

• Lead 24x7 reliability, scalability, and operational excellence for a global portfolio of mission-critical applications and services within Service Management in the CIO organization.
• Serve as the executive escalation point during major incidents, ensuring rapid coordination, timely resolution, and clear communication with senior technology, product, and business stakeholders.
• Partner with product engineering teams to embed reliability into product design, development, and release processes, ensuring operational readiness for new products and features.
• Define, implement, and continuously improve best-in-class observability, incident management, disaster recovery, and resilience engineering practices.
• Shape and evolve the SRE strategy, operating model, and engineering behaviors across the Corporate Tax and Trade product portfolio, aligned to broader Service Management practices.
• Lead, mentor, and develop a global team of SRE managers and engineers, fostering a culture of innovation, accountability, inclusion, continuous improvement, and service excellence.

Requirements

• 10+ years of experience in site reliability engineering, software engineering, infrastructure, platform engineering, enterprise technology, service management, or a related technology leadership role.
• Proven experience leading global teams that support large-scale distributed systems, cloud-native architectures, and mission-critical enterprise applications.
• Strong expertise in reliability engineering practices, observability tools, automation frameworks, incident management, disaster recovery, and operational readiness.
• Experience operating within or closely partnering with Service Management functions, including incident, problem, change, availability, and continuity management.
• Experience influencing product and technology roadmaps to prioritize reliability, scalability, performance, resilience, and service quality improvements.
• Demonstrated ability to lead transformation within a complex enterprise technology environment, including the adoption of automation, AI operations, and modern SRE practices.
• Strong people leadership skills, including talent development, succession planning, performance management, and resource allocation across regions and technology domains.
• Strong financial acumen, including experience managing large budgets and aligning investment decisions to business priorities.
• Exceptional communication and stakeholder management skills, with the ability to influence senior leaders, engineering teams, and business partners at all levels.

Qualifications

• Master's degree in Computer Science, Engineering, Information Technology, or a related field.
• Professional certifications in SRE, DevOps, or similar fields (optional).
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of monitoring and logging tools like Prometheus, Grafana, ELK Stack, or Splunk.
• Experience with automation tools like Ansible, Terraform, or Kubernetes.
• Understanding of DevSecOps principles and practices.
• Experience with incident response and management tools like PagerDuty, Splunk, or ELK Stack.
• Experience with disaster recovery and business continuity planning.

Skills

• Strong technical skills in software development, system administration, and IT operations.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with cross-functional teams, including product managers, developers, and business stakeholders.
• Leadership and mentoring skills to guide and develop a team.
• Strong project management and organizational skills.
• Ability to work independently and as part of a team.

Benefits

Thomson Reuters offers a comprehensive benefits package including:

• Flexible work arrangements (hybrid model)
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing

Pay

$158,900 USD - $295,100 USD

Schedule

Hybrid Work Model: 2-3 days a week in the office, with the option to work remotely up to 8 weeks per year.