Site Ops Manager I

About Us

RS Integrated Supply is a rapidly growing leader and global provider of comprehensive supply chain services that drive increased productivity and profitability for our clients, including: Supply Chain Services, Asset Services, Master Data Leadership SM and Technology. We currently deliver our highly focused expertise through integration at more than 220 customer sites across North America, Europe, and Singapore.

About the Role

The Site Operations Manager oversees and reports on the daily operations of the MRO storeroom, determines proper inventory levels and methods, and analyzes spending to provide cost savings and storeroom improvements. This role is responsible for MRO procurement transactions within the RS Integrated Supply operating system and/or the client’s CMMS system, including strategic sourcing of all parts requisitioned by the client. The Site Operations Manager ensures materials are accurately ordered, received, processed, and expedited in a timely and efficient manner, while resolving issues with delivery, price, or other order-related concerns.

This position oversees all recruiting, training, and development for storeroom staff, as well as providing regular feedback, performance evaluations, and corrective action as required. The Site Operations Manager collaborates with various corporate departments on procurement, systems integration, customer invoicing, vendor payments, and staff management to ensure effective site management. The goal of this role is to drive customer satisfaction through strong relationships and excellent service, achieving metrics per the customer contract and SOA strategic imperatives related to cost savings, stock outs, on-time delivery, compliance, safety, material savings, process improvements, and customer and staff retention.

The Site Manager demonstrates value to the customer by achieving business goals, providing measurable cost savings, and identifying storeroom quality improvements. Key to success is conveying a vision for best-in-class storeroom management within contractual terms.

Responsibilities

• Provide leadership to ensure all Company safety rules and regulations are observed and followed by employees, including documenting and reporting safety incidents, ensuring staff receive required safety training, and filing safety incidents according to SOPs.
• Responsible for the on-site supervision of all aspects of MRO and storeroom management operations, encompassing customer service, supply chain management, purchasing, receiving, and inventory control while following and enforcing all site SOP guidelines.
• Supervise the daily activities of direct reports, providing feedback, performance management, conflict resolution, and support. Ensure all staff receive required training per prescribed due dates and schedule and monitor employee time off.
• Manage the team to meet or exceed contractual obligations. Work through applicable Category Managers to negotiate guarantees of stock and non-stock items.
• Learn the essential aspects of the client’s contract and ensure understanding and compliance for all associates.
• Effectively manage client relationships, advise and consult on business processes, and exceed internal/external customer expectations. Attend meetings and make contacts as necessary with clients and vendors to resolve quality and delivery problems.
• Execute and manage all aspects of purchasing in a cost-effective manner and maintain data integrity within RS Integrated Supply’s enterprise asset management system and/or the customer’s CMMS system.
• Maintain and control all aspects of purchasing through distribution in a cost-effective manner while communicating with the customer’s operational facility. Become proficient in both SYNC and the client’s systems.
• Work with senior management to define and implement strategic and tactical plans and concepts to effectively prioritize daily tasks and procedures.
• Manage and train employees in all aspects of their jobs. Perform ongoing monitoring of employee performance, address and document employment issues following company policy, and provide staff with regular coaching, counseling, and support to encourage retention. Conduct annual appraisals and future-year goal setting with each employee.
• Responsible for recruiting new staff, working with HR and supervisors, and following recruiting SOPs.
• Monitor storeroom inventory levels and build levels in accordance with customer and RS Integrated Supply’s needs. Develop and implement Inventory Reduction Programs. Ensure maintenance of proper labeling and storage of all inventoried items.
• Prepare, perform, and oversee all daily, weekly, and monthly reports (e.g., stock replenishment, Buyer activity, Ops reporting) as required. Evaluate/analyze report results and develop/initiate corrective actions/process improvements as needed.
• Initiate ongoing communication and collaboration with other Site Buyers and Managers within programs or divisions to capitalize on areas of opportunity and shared resources.
• Follow Partner or Tier 1 Supplier program as instructed by the corporate office, adhering to established goals, and routinely collaborate with corporate Supply Chain and Partner Suppliers to leverage resources and bring value to the client.
• Provide periodic KPI reporting and performance reviews with the client (weekly, monthly, quarterly) as required.
• Build successful local vendor relationships, evolving connections to achieve better pricing while researching outside savings and supplier opportunities with external vendors.
• Utilize approved standard operating procedures to perform and manage all work at the site. Look for ways to improve processes, streamline efforts, and increase quality, documenting and reporting on all efforts made.
• Create invoices as needed and follow up on past-due ARs.
• Confer with customers to enhance and further implement the program. Evaluate areas for improvement and expanded services. Establish working relationships and effective communication with key managers and site staff.
• Develop knowledge of the customer’s business and plant operations to communicate pertinent information and implement enhancements to program offerings.
• Become proficient in SYNC and understand the client interface and client system if applicable.
• Keep staff updated with all site and RS Integrated Supply information.
• Generate purchase orders (POs) using the RS Integrated Supply operating system or client CMMS purchasing system. Find cost savings through sourcing new suppliers, manufacturers, and distributors; renegotiating terms; and negotiating guarantees of stock items on a regular basis.
• Exceed contractual guaranteed savings requirements by achieving savings opportunities through pricing and improving profitability for clients using Shared Savings, Data Analysis, or other savings reports. Rely on customized tools to resolve inconsistencies and find savings opportunities.
• Maintain the vendor database and set up local vendors as needed. Use preferred suppliers as required by the corporate office.
• Expedite orders, manage the status of purchasing needs via the creation of Non-Stock and Stock POs using the site’s “Open Order Report.” Regularly check the Open Order Report and communicate delays or issues to supervisors and clients as required.
• Other job duties as assigned.

Requirements

• Associate degree or equivalent experience required; bachelor’s degree preferred.
• Minimum of 3 years of recent experience in purchasing and managing MRO commodities such as electrical, filters, PVF, power transmission, and other related maintenance items.
• Minimum of 3 years of experience in supervising, managing, overseeing, and coaching staff.
• CPM/APICS certification desirable.
• Lean/Six Sigma certification preferred.
• Proficiency in Procurement or CMMS and/or EAM Software.
• Experience in supply chain management/sourcing.
• Experience and familiarity with inventory control, receiving, and shipping processes.
• Experience in financial reporting, budgeting, and/or overseeing a P&L.
• Strong proficiency with Microsoft Office programs including Excel, PowerPoint, and Outlook.
• Demonstrated interpersonal skills, including strong verbal and written communication.
• Excellent customer service skills and the ability to manage customer expectations.
• Strong organizational skills and the ability to be flexible.
• Ability to multi-task while paying attention to detail.

Schedule

Monday - Friday, 6:30am - 3:30pm