Site Operations Supervisor, Full Time

We need to output HTML fragment with sections: headings

for each section that has content. Use

• for lists. Use

  for prose. Do not repeat job title as heading. Do not include Job ID etc. Remove boilerplate: Privacy Policy, Terms of Service, etc. Also remove duplicated lines. Keep all substantive info. We need sections: About the role? The posting includes description about company and role. Could use "About the role" heading for the introductory paragraph(s). Then "Responsibilities" for the list of duties. Then "Qualifications" for qualifications. Then "Physical & Work Requirements" maybe as a section? Could be part of Qualifications? But we can create a separate section if content present. The posting includes "Physical & Work Requirements:" and "Core Competencies:" and "BENEFITS & TOTAL REWARDS:" and "Additional Perks:". Also "Compensation" given: $24.00 - $27.00 / hour. Also schedule: Days/Hours: Monday- Friday, Hours Vary between 9:00 AM and 6:00 PM. So we can have sections: Responsibilities, Qualifications, Physical & Work Requirements, Core Competencies, Benefits, Pay, Schedule. However we should only include sections when posting has real specific content. All these have content. We need to avoid filler like "commensurate with experience". Not present. We need to format lists for duties/requirements/benefits. For responsibilities we have many bullet-like sentences separated by periods. We'll convert each sentence into

• . For qualifications list similarly. For physical & work requirements list. For core competencies list. For benefits list. For additional perks maybe also list. We need to preserve all substantive info; not invent or summarize away detail. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. First, introductory paragraphs: "Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you." Then "What We Are Looking For: Site Operations Supervisor, Full Time Location: On-site — Villa Park & Wheaton Days/Hours: Monday- Friday, Hours Vary between 9:00 AM and 6:00 PM The Site Operations Supervisor oversees the daily operational activities of a diagnostic imaging office to ensure efficient patient flow, high-quality service, regulatory compliance, and staff recruiting and performance. This role provides on-site leadership to front-desk, scheduling, and support staff while collaborating closely with technologists, radiologists, upper management to support safe and timely imaging services." We could put that under "About the role" heading. Then "OVERVIEW OF KEY RESPONSIBILITIES:" followed by list of responsibilities sentences separated by periods. We'll split each sentence. Let's list responsibilities: - Supervise daily operations of the diagnostic imaging site with 10 - 25 employees. - Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience. - Coordinate patient flow to minimize wait times and optimize imaging schedules. - Monitor appointment scheduling, registration accuracy, and insurance verification processes. - Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety. - Address patient concerns and service issues professionally and promptly. - Ensure compliance with HIPAA and company policies and procedures. - Ensure proper use and maintenance of office equipment and supplies. - Oversee adherence to office policies and procedure. Provide policy reinforcement and re-training - General facilities management - Assist with staff onboarding, training, and performance coaching. - Support technologists and clinical leadership with operational needs (room readiness, staffing coordination, supply availability). - Monitor attendance, timekeeping, and productivity metrics. - Assist senior management in creating and presenting performance reviews and disciplinary actions. - Communicate operational updates, issues, and performance metrics to senior management. - Identify opportunities for process improvement and workflow efficiency. - Assist with call volume, instant messages/emails, administrative tasks, and escalated calls as needed. - Perform all other duties as assigned. Note some sentences have extra punctuation; we'll keep as is. Now Qualifications: list after "Qualifications:": - High school diploma or GED required; Degree in business /health administration or equivalent business related experience, preferred - 2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment. - Prior supervisory or lead experience preferred. - Expertise in medical office workflows, scheduling, and patient registration. - Familiarity with insurance verification and basic billing processes. - Strong understanding of HIPAA and patient confidentiality requirements. - Excellent communication, leadership, and problem-solving skills. - Proficiency with EMR/RIS, scheduling systems, and basic office software preferred - Ability to multitask in a fast-paced, patient-focused environment. Now Physical & Work Requirements: - Ability to stand, walk, and move throughout the imaging center during the workday, with accommodation. - Occasional lifting of office or clinical supplies up to 20lbs - Flexible scheduling may be required based on patient volume and staffing - Hand and finger movement to support keyboard use, with accommodation. - Eye sight to read computer screen, with accommodation - Ability to identify big picture/small picture issues and determine solutions Now Core Competencies: - Patient-centered service - Operational leadership - Attention to detail - Compliance and confidentiality - Team collaboration - Time and resource management - Dependable and flexible Now Benefits & Total Rewards: - Company paid time off and medical insurance: Paid time off, Vacation, plus 6 designated Holidays - Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing - Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options: - Dental Insurance - Vision Insurance - Life Insurance and AD&D - Short and Long Term Disability Insurance - Critical Illness Insurance - Accident Insurance - 401(k) with 4% company match, when eligible Now Additional Perks: - Paid on-site training - Annual uniform allowance - Competitive pay and growth opportunities - Quarterly appreciation breakfast/ lunches Now Compensation: $24.00 - $27.00 / hour Schedule: Days/Hours: Monday- Friday, Hours Vary between 9:00 AM and 6:00 PM Location: On-site — Villa Park & Wheaton (maybe include in About the role? Could be separate but not required as heading. We can include location in About the role paragraph.) We must not repeat job title as heading. Already not. We need to output HTML fragment with sections. We'll use

  for each section heading. We'll wrap each section's content in appropriate tags: For prose we use

  . For lists we use

  • . We need to decide which sections get

    vs

    . For About the role we have prose paragraphs; we can put them in

    . For Responsibilities we have list; use

    . For Qualifications list; use
    . For Physical & Work Requirements list; use
    . For Core Competencies list; use
    . For Benefits list; use
    (maybe nested for ancillary benefits). For Additional Perks list; use
    . For Pay we could have

    with compensation. For Schedule we could have

    . Or we could combine Pay and Schedule into a section "Compensation & Schedule" but better separate as per instruction: include section only when posting has real specific content. So we can have Pay and Schedule sections. We must not create sections with filler like "commensurate with experience". Not present. Now ensure we don't include boilerplate: Privacy Policy, Terms of Service, etc. Remove duplicated lines like "Link to This Job Location Villa Park, Illinois Department Management Employment Type Full-Time Compensation $24.00 - $27.00 / hour" appears later; we already have compensation and location; we should not duplicate. Now produce HTML. Let's craft:

    About the role

    Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

    What We Are Looking For: Site Operations Supervisor, Full Time Location: On-site — Villa Park & Wheaton Days/Hours: Monday- Friday, Hours Vary between 9:00 AM and 6:00 PM The Site Operations Supervisor oversees the daily operational activities of a diagnostic imaging office to ensure efficient patient flow, high-quality service, regulatory compliance, and staff recruiting and performance. This role provides on-site leadership to front-desk, scheduling, and support staff while collaborating closely with technologists, radiologists, upper management to support safe and timely imaging services.

    But note we have duplicated location and schedule; we could keep them in this paragraph. That's fine. Now Responsibilities:

    Responsibilities

    • Supervise daily operations of the diagnostic imaging site with 10 - 25 employees.
    • Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience.
    • Coordinate patient flow to minimize wait times and optimize imaging schedules.
    • Monitor appointment scheduling, registration accuracy, and insurance verification processes.
    • Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
    • Address patient concerns and service issues professionally and promptly.
    • Ensure compliance with HIPAA and company policies and procedures.
    • Ensure proper use and maintenance of office equipment and supplies.
    • Oversee adherence to office policies and procedure. Provide policy reinforcement and re-training
    • General facilities management
    • Assist with staff onboarding, training, and performance coaching.
    • Support technologists and clinical leadership with operational needs (room readiness, staffing coordination, supply availability).
    • Monitor attendance, timekeeping, and productivity metrics.
    • Assist senior management in creating and presenting performance reviews and disciplinary actions.
    • Communicate operational updates, issues, and performance metrics to senior management.
    • Identify opportunities for process improvement and workflow efficiency.
    • Assist with call volume, instant messages/emails, administrative tasks, and escalated calls as needed.
    • Perform all other duties as assigned.
    Qualifications:

    Qualifications

    • High school diploma or GED required; Degree in business /health administration or equivalent business related experience, preferred
    • 2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment.
    • Prior supervisory or lead experience preferred.
    • Expertise in medical office workflows, scheduling, and patient registration.
    • Familiarity with insurance verification and basic billing processes.
    • Strong understanding of HIPAA and patient confidentiality requirements.
    • Excellent communication, leadership, and problem-solving skills.
    • Proficiency with E