Site Operations Supervisor

About the role

The Eastern Site Operations Lead coordinates field operations and provides technical oversight for PrePass systems throughout the East Coast region. This role supports the deployment, maintenance, troubleshooting, and operational performance of roadside technology infrastructure, ensuring system reliability and service continuity.

Responsibilities

• Coordinate field activities and operational priorities for a team of Site Operations Technicians
• Support installation, maintenance, and repair activities for PrePass roadside systems and infrastructure
• Provide technical guidance and escalation support for complex field issues
• Aid in troubleshooting hardware, software, networking, RF communications, and system integration issues
• Maintain accurate documentation, service records, and operational reporting
• Monitor system performance and support rapid resolution of operational disruptions
• Ensure field work is completed in accordance with company standards, project requirements, and established procedures

Requirements

• At least 5 years of experience supporting site operations, technical operations, intelligent transportation systems, RF communications, networking, computer systems, or related field service environments
• At least 2 years of experience leading projects, coordinating field teams, or providing technical oversight
• Strong troubleshooting and diagnostic skills across hardware, software, networking, and communications systems
• Experience supporting distributed technology infrastructure and field-deployed systems
• Strong organizational, communication, and customer-facing skills
• Ability to manage multiple priorities in a dynamic operational environment
• Experience coordinating and supporting geographically dispersed field resources
• Valid driver's license and ability to travel domestically up to 50%