Site Operations Supervisor

About the Role

The Eastern Site Operations Lead is responsible for coordinating field operations and providing technical oversight for PrePass systems throughout the East Coast region. This role supports the deployment, maintenance, troubleshooting, and operational performance of roadside technology infrastructure, ensuring system reliability and service continuity.

• Support installation, maintenance, and repair activities for PrePass roadside systems and infrastructure.
• Provide technical guidance and escalation support for complex field issues.
• Aid in troubleshooting hardware, software, networking, RF communications, and system integration issues.
• Maintain accurate documentation, service records, and operational reporting.
• Monitor system performance and support rapid resolution of operational disruptions.
• Ensure field work is completed in accordance with company standards, project requirements, and established procedures.

Responsibilities

• Coordinate field activities and operational priorities for a team of Site Operations Technicians.
• Support installation, maintenance, and repair activities for PrePass roadside systems and infrastructure.
• Provide technical guidance and escalation support for complex field issues.
• Aid in troubleshooting hardware, software, networking, RF communications, and system integration issues.
• Monitor system performance and support rapid resolution of operational disruptions.
• Ensure field work is completed in accordance with company standards, project requirements, and established procedures.
• Maintain accurate documentation, service records, and operational reporting.

Requirements

• Minimum 5 years of experience supporting site operations, technical operations, intelligent transportation systems, RF communications, networking, computer systems, or related field service environments.
• Minimum 2 years of experience leading projects, coordinating field teams, or providing technical oversight.
• Strong troubleshooting and diagnostic skills across hardware, software, networking, and communications systems.
• Experience supporting distributed technology infrastructure and field-deployed systems.
• Strong organizational, communication, and customer-facing skills.
• Ability to manage multiple priorities in a dynamic operational environment.
• Experience coordinating and supporting geographically dispersed field resources.
• Valid driver's license and ability to travel domestically up to 50%.

Qualifications

• Required: 5+ years of experience supporting site operations, technical operations, intelligent transportation systems, RF communications, networking, computer systems, or related field service environments.
• Required: 2+ years of experience leading projects, coordinating field teams, or providing technical oversight.
• Preferred: Experience with transportation infrastructure, intelligent transportation systems (ITS), or roadside technology deployments.
• Preferred: Knowledge of Weigh-in-Motion (WIM) systems and related technologies.
• Preferred: Background in computer hardware, networking, telecommunications, electronics, or related technical disciplines.
• Preferred: Experience working with RF communications, wireless networks, or industrial control systems.

Desired Characteristics

• Strong technical aptitude and systems-thinking mindset.
• Ability to analyze complex operational and technical issues.
• Self-motivated and capable of working independently in field environments.
• Detail-oriented with a focus on quality, reliability, and documentation.
• Collaborative approach to problem-solving and cross-functional coordination.
• Commitment to safety, operational excellence, and customer satisfaction.
• Adaptability in fast-paced and evolving technical environments.