Site Operations Engineer II

Night Shift: Sunday through Wednesday. The Site Engineer II is a contributing member of the site-level Data Center Operations team, assigned to one or more data center properties and reporting directly to the Manager of Engineering Operations.

About the Role

The Site Engineer II will have experience in mission critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems. The candidate is expected to have expertise in either electrical or mechanical work and competence in the other area. Responsibilities focus on daily site operations, creation and modification of site operating procedures, change management tickets, timely incident reporting, site maintenance and repairs/inspections to ensure the highest level of availability.

Responsibilities

• Gain a complete understanding of facility layout and operation of MEP systems; illustrate site-specific system one-lines with good accuracy.
• Master equipment nomenclature standards, equipment locations, facility drawings, and equipment specifications.
• Understand equipment sequence of operations (SOOs), standard operating procedures (SOPs), and emergency operating procedures (EOPs).
• Know customer SLAs and engineering-specific lease obligations critical to data center operations.
• Learn facility top 20 EOPs.
• Understand BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends.
• Follow DLR event management, event escalation, and incident reporting procedures.
• Use Computerized Maintenance Management System (CMMS) to create, edit, implement, and close change management work orders.
• Create, edit, resolve, and close incident reports following a site incident.
• Adhere to Maintenance and Operations Standards and Digital Realty’s Environmental and Occupational Health and Safety standards.
• Gain a complete understanding of all aspects of data center operations including operation, maintenance, and repair of all mission critical equipment and systems supporting 24x7 operation to achieve 100% uptime and 100% compliance with customer SLAs.
• Supervise construction activity and installations as required.
• Execute site-specific change management processes, including creation of Methods of Procedure (MOPs) for low-risk preventative maintenance and repairs, and oversee those maintenances.
• Effectively troubleshoot site mechanical and electrical systems.
• Respond to unplanned events without immediate supervision.
• Efficiently complete rounds/inspections and detect anomalies during those rounds.
• Develop or improve SOPs for site-specific equipment.
• Gain a good understanding of the local customer’s business and datacenter operation.
• Support various accreditation initiatives (e.g., SSAE16, SOC2, ISO 27001) as required.
• Complete DLR Critical Awareness Training.

Requirements

• At least 3 years of experience in mission critical facilities operating/engineering or equivalent equipment experience including assets associated with mission critical engineering relevant to the specific site (UPS, HVAC, generators, fire/life safety systems).
• Hands-on electrical or mechanical skill and competence in the area of non-expertise (e.g., electrical expertise with mechanical competence, or vice‑versa).
• Strong knowledge of various UPS systems and architectures.
• Strong knowledge of various cooling systems and architectures.
• Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/STS, failover scenarios).
• Strong knowledge of energy efficiency principles.
• Strong interpersonal, presentation, and communication skills; ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries, or complaints.
• Detail‑oriented with strong organizational skills.
• Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
• Basic understanding of emergency situations and escalation processes.
• Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.
• Ability to lift and handle up to 50 pounds.
• Ability to bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
• Ability to work under a raised data center floor.
• Ability to climb ladders (up to 16 feet) to reach plenum spaces.

About Digital Realty

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Operations Team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.