Site Operations

About the role

Cotton is searching for experienced, reliable and task-oriented Front Office/Facility Maintenance personnel to join our dynamic team. This role will cross-train and be responsible for performing administrative, housekeeping and facility management duties. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced customer focused environment. This is an excellent opportunity to join a dynamic company with competitive compensation and growth opportunities for a seasoned and motivated candidate.

Responsibilities

Front Office Duties

• Must multi-task effectively and be able to work in a fast-paced environment
• Greet residents immediately with friendly and sincere hospitality
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide prompt and accurate information such as mealtimes and local attractions
• Proficient computer skills to complete the guest registration process and confirm that pertinent and accurate information is entered into the property management system
• Checks residents in/out using reservation software
• Issues and inventories room keys
• Provide prompt, positive and clear communication to include guest messages and mail retrieval to ensure an excellent customer experience
• Runs errands as needed for camp operations
• Keeps the property clean, safe and comfortable for all residents
• Maintains the office condition
• Logs, dispatches and coordinates facility repairs
• Maintains a level of professionalism among staff and clientele

Facility Maintenance Duties

• Performs general labor, maintenance and repair work as assigned
• Documents all maintenance and repair work in accordance with record keeping requirements
• Work scope includes but is not limited to light electrical, plumbing, carpentry and general facilities maintenance
• Perform housekeeping functions and maintain the professional appearance of the property, equipment and common areas
• Maintains grounds appearance by completing tasks such as lawn maintenance, landscaping, painting, pressure washing, weed spraying, refuse collection etc.
• Documents deficiencies and disturbances to Camp Manager and assist in resolutions
• Performs required property walks (rounds)
• Responds to calls promptly
• Other duties as assigned

Qualifications

• High School Diploma or equivalent
• Valid Driver's License

Skills

• Strong organizational and problem-solving skills with impeccable multi-tasking abilities
• Exceptional interpersonal skills
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy
• Collect accurate information and resolve conflicts
• Able to stand and move throughout office/buildings and continuously perform essential job functions
• Establish and maintain effective working relationships with associates and customers
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Proficient Microsoft Office skills
• Occasionally lift and/or move up to 50 pounds
• Must be willing to work outside
• Ability to be flexible in schedule to meet operational needs. This may require working outside regularly scheduled hours or rotations
• Ability to travel for extended periods of time on short notice
• Motivated with the ability to work independently or as part of a team

Location: Katy, TX  |  Compensation: $20.00 / hour