Site Operations
About the role
Cotton is a diversified company with subsidiaries that provide property restoration and recovery, construction, roofing, logistical support, temporary workforce housing, and culinary services to public and private entities worldwide. Cotton combines this diverse suite of services with top talent, innovative technology, and a large inventory of company-owned assets, to offer clients a total solutions package in support of disaster events and large development projects, including complex work environments. Cotton is searching for experienced, reliable and task-oriented Front Office/Facility Maintenance personnel to join our dynamic team. This role will cross-train and be responsible for performing administrative, housekeeping and facility management duties. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced customer focused environment. This is an excellent opportunity to join a dynamic company with competitive compensation and growth opportunities for a seasoned and motivated candidate.
Responsibilities
- Greet residents immediately with friendly and sincere hospitality.
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide prompt and accurate information such as mealtimes and local attractions.
- Proficient computer skills to complete the guest registration process and confirm that pertinent and accurate information is entered into the property management system.
- Check residents in/out using reservation software.
- Issue and inventory room keys.
- Provide prompt, positive and clear communication to include guest messages and mail retrieval to ensure an excellent customer experience.
- Run errands as needed for camp operations.
- Keep the property clean, safe and comfortable for all residents.
- Maintain the office condition.
- Log, dispatch and coordinate facility repairs.
- Maintain a level of professionalism among staff and clientele.
- Perform general labor, maintenance and repair work as assigned.
- Document all maintenance and repair work in accordance with record keeping requirements.
- Work scope includes but is not limited to light electrical, plumbing, carpentry and general facilities maintenance.
- Perform housekeeping functions and maintain the professional appearance of the property, equipment and common areas.
- Maintain grounds appearance by completing tasks such as lawn maintenance, landscaping, painting, pressure washing, weed spraying, refuse collection, etc.
- Document deficiencies and disturbances to Camp Manager and assist in resolutions.
- Perform required property walks (rounds).
- Respond to calls promptly.
- Other duties as assigned.
Requirements
- High School Diploma or equivalent.
- Valid Driver’s License.
- Previous maintenance, repair work and customer service experience needed.
- Strong organizational and problem-solving skills with impeccable multi‑tasking abilities.
- Exceptional interpersonal skills.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
- Collect accurate information and resolve conflicts.
- Able to stand and move throughout office/buildings and continuously perform essential job functions.
- Establish and maintain effective working relationships with associates and customers.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
- Proficient Microsoft Office skills.
- Occasionally lift and/or move up to 50 pounds.
- Must be willing to work outside.
- Ability to be flexible in schedule to meet operational needs; may require working outside regularly scheduled hours or rotations.
- Ability to travel for extended periods of time on short notice.
- Motivated with the ability to work independently or as part of a team.
Benefits
- Impactful Work: Play a key role in restoring communities and supporting clients during critical recovery periods.
- Collaborative Culture: Work alongside a team of dedicated professionals committed to excellence and innovation.
- Career Growth: Expand your skills in project management, business development, and operational leadership.
- Travel Opportunities: Experience diverse work environments with domestic and international travel opportunities.
- Our Values: Action Orientation, Collaboration, and Accountability.