Site Operations Associate - West Elm

About the role

The Product Operations team supports the end-to-end product lifecycle through product data management, SKU setup and maintenance, launch execution, and operational process improvement. This team plays a critical role in ensuring the accuracy, integrity, and scalability of product data across merchandising, eCommerce, and operational systems.

Responsibilities

• Manage workflows related to Drop Ship (DS) and Made to Order (MTO) SKU setup, maintenance, launch readiness, and CGI imagery requests for the West Elm brand
• Maintain, validate, and audit large sets of product data and item attributes to ensure accuracy across merchandising, eCommerce, and operational systems
• Identify, troubleshoot, and resolve product data discrepancies, SKU setup issues, and system-related errors through detailed analysis and cross-functional collaboration
• Serve as a subject matter expert for MTO and DS SKU setup processes, item hierarchy structures, and operational workflows
• Execute and maintain product setup requirements including SKU flags, configuration attributes, pricing updates, cost changes, and launch dependencies
• Partner with merchandising, product development, content production, eCommerce, and technology teams to support successful product launches and operational readiness
• Translate technical, system, and data-related issues into actionable insights and recommendations for business-facing partners
• Perform data audits, validation exercises, and process reviews to ensure ongoing product data integrity and operational excellence
• Identify opportunities for process optimization, automation, and scalable operational improvements
• Support cross-functional projects, system enhancements, testing efforts, and process changes related to merchandising and product data systems

Requirements

• 2+ years of experience in product operations, eCommerce operations, merchandising operations, retail operations, or data management
• Strong analytical, problem-solving, organizational, and communication skills
• Advanced proficiency in Excel and Microsoft Office Suite, including experience working with large datasets, data validation, and reporting
• Experience maintaining or auditing product data, item attributes, SKU setup, or merchandising systems preferred
• Familiarity with PLM, ERP, merchandising, or eCommerce platforms preferred
• Ability to manage multiple workflows and deadlines in a highly cross-functional environment
• Bachelor’s degree preferred or equivalent combination of education and relevant experience

Qualifications

• Highly analytical and comfortable working with large datasets, detailed product information, and system-driven workflows
• Takes ownership of your work, proactively identifies issues, and drives solutions with a strong sense of accountability
• Thrives in fast-paced environments that require strong organization, prioritization, adaptability, and attention to detail
• Confidently translates technical processes, data issues, and system limitations into clear and actionable information for cross-functional business partners
• Balances precision and efficiency while maintaining a high standard for data accuracy and execution
• Naturally curious and proactive in identifying process gaps, inefficiencies, and opportunities for improvement

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

Pay

$60,000 - $70,000

Schedule

Full-time