Associate Operations Coordinator

About the role

We are looking for an Associate Operations Coordinator to support daily office and operational activities in Minnesota. This is a long-term contract position suited for someone who excels at customer interactions, administrative coordination, and maintaining organized workflows. The role will contribute to service quality by managing appointments, documentation, and communication across teams while helping keep routine processes running efficiently.

Responsibilities

• Coordinate day-to-day office support tasks, ensuring records, schedules, and communications remain accurate and organized.
• Assist customers and internal contacts by answering questions, resolving routine issues, and providing attentive service through phone and email interactions.
• Arrange appointments and maintain calendars to support smooth workflow and timely follow-up.
• Prepare invoices, enter operational data, and review information for completeness and accuracy.
• Support shipping-related activities and other administrative operations in alignment with established procedures.
• Follow company guidelines and standard operating practices to help maintain quality, consistency, and compliance in daily work.
• Participate in training activities and apply learned processes to improve efficiency and service execution.
• Manage multiple priorities effectively, adapting to changing business needs while meeting deadlines and service expectations.

Requirements

• Previous experience in customer service, office administration, call center support, or a similar operations-focused role.
• Strong verbal and written communication skills with the ability to interact professionally with customers and team members.
• Proficiency with Microsoft Office applications and comfort learning internal systems and procedures.
• Ability to coordinate appointments, maintain documentation, and handle invoicing or data entry with close attention to detail.
• Effective time management and prioritization skills in a fast-paced work environment.
• Understanding of standard operating procedures and the ability to follow company policies consistently.
• Ability to support a quality-focused workplace while handling routine shipping or operational support functions.
• Awareness of workplace compliance expectations, including fair employment practices and related policies, is a plus.

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan eligibility

Schedule

Candidates should be comfortable working an 8-hour shift within scheduled operating hours, with coverage needed for both earlier and later shifts.