Site Mgmt and End User Support

About the role

This is an Information Technology Operations based role that supports our Kansas City Assembly Truck and Transit Plants where the F-150, Americas best-selling vehicle for over 40+ years, and the best-selling van, the Ford Transit / E-Transit are built. This is an outstanding opportunity to be a member of the Site IT team and assist in redefining and reimagining how site IT lends support to the manufacturing team, as the site operationalizes its electrification conversion.

Responsibilities

• Support a multi-shift operation in a manufacturing plant.
• Must be able to work flexible hours to support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and weekends).
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with Business IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
• Focus on the integration / long term maintenance of applications and hardware.
• Assist team lead with managing assignments and workload.
• Develop, maintain, and share, accurate support documentation.
• Support of local network equipment in a Cisco-based environment.
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
• Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment.

Requirements

• Strong written and verbal communication skills
• Ability to multi-task; manage multiple tasks/projects
• Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
• Ability to communicate effectively with business users and IT professionals including globally distributed teams
• Motivated self-starter
• Identifying, investigating & solving problems without supervision
• Candidate must be reliable, dependable, and punctual
• Candidate must be able to lift 50 lbs and be able to walk 1-2 miles per shift

Qualifications

• Broad business and manufacturing perspective is helpful
• Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core
• A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space
• A willingness to learn, adapt and embrace new technologies is key