End User Support

About the role

You’ll Set up, replace, and assist with mobile devices. You’ll be like our mobile device first responder!

We’ve got tons of employees throughout Charlotte helping families with their homes, and they need their phones in order to do their jobs. Sometimes, they experience routine problems that are easy to fix, other times, you might face a tricky problem that takes some resourcefulness. It’ll keep you on your toes!

Responsibilities

• Manage the Morris-Jenkins Verizon account. This includes things like managing bills, lines, services, features, reporting, and inventory.
• Help people with desk moves, setups, and hardware swaps. When employees move desks or need new equipment, you’ll be the one to make sure everything’s working great so they can do their best work!
• Determine if different setups will work (or sort out how to get the best solution possible).
• Create training materials to break technical things down in a way that anyone can understand.

Qualifications

• At least three (3) years of general customer service experience in a technology-oriented environment
• Hands-on experience supporting smartphones and tablets
• Strong troubleshooting and problem-solving abilities
• Able to manage multiple tasks, prioritize work, and meet deadlines
• Clear written and verbal communication skills in English
• Ability to communicate effectively with users of varying technical skill levels
• Commitment to company values and confidentiality requirements

Perks of the Job

• Paid time off, including 8 paid holidays
• You'll make $45,000-$55,000 depending on experience

Notable Company Info

• Morris-Jenkins has been voted Top Workplace USA and Top Workplace Charlotte time and time again!
• The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.