Site Merchandiser, E-Commerce

Responsibilities

• Supports the execution of site merchandising initiatives that drive conversion, AOV, units per transaction, and margin.
• Helps maximize the performance of marketing-driven traffic through effective homepage, category, and landing page merchandising.
• Maintains core merchandising KPIs and flags trends, opportunities, and issues.
• Executes homepage and key landing page updates in alignment with the merchandising calendar and seasonal priorities.
• Sets up category organization, product sequencing, and collection builds to improve product discovery and clarity.
• Aids in onsite search results, product recommendations, and basic merchandising rules.

Product Presentation & Content

• Ensures product detail pages are accurate, complete, and aligned with established content and visual standards.
• Collaborates with Buying and Creative teams to gather product information, imagery, and assets.
• Confirms copy, attributes, pricing, and photography are correct and published on time for new product launches.
• Participates in email briefs, determining the best commercial product to feature with consideration to seasonality and storytelling.

Cross-Functional Collaboration

• Pairs with Marketing to align onsite merchandising with campaign messaging and promotions.
• Works with Creative and Merchandising teams to execute product stories that reflect MoMA’s brand and point of view.
• Collaborates with Technology and Ecommerce partners to QA and launch site updates and enhancements.
• Coordinates with the warehouse to ensure product is delivered, supporting timely online launches and marketing initiatives.

Reporting & Insights

• Prepares regular performance reports on sales, conversion, and merchandising KPIs.
• Conducts basic competitive reviews and trend monitoring to stay informed on digital retail best practices.
• Shares observations and recommendations with the broader Digital Commerce team.
• Builds out reports and dashboards to drive insights for the business.