Site Medical Director, Pike Place Market

Primary Responsibilities

• Hire, train and orient providers on clinical operations and functions
• Provide ongoing coaching and support to providers and other clinical staff related to clinical medicine, workflow, and patient experience of care
• Supervise providers through direct interactions and/or chart review
• Ensure the clinic team follows best clinical practices
• Provide onboarding and ongoing mentoring for individual provider’s growth and development
• Address individual provider safety or performance issues, develop improvement plans and coordinate with Clinic Administrator and/or the HR Team as needed
• Monitor and communicate patient access data to providers in partnership with clinic administrator
• Share clinic and individual quality and patient experience data with providers and clinic team
• Participate in NeighborCare leadership meetings and leadership development activities
• Address issues identified by team and collaborate with the site leads team as needed
• Lead a team of support staff to assure services meet or exceed the expectations of patients, coworkers, the public, and community standards
• Develop and implement clinic strategic goals and key performance indicators in alignment with Organizational strategic initiatives
• Be on call two weeks a year, providing phone-based clinical care
• Aid in credentialing of staff, trainees and volunteers
• Direct clinical work: Provide patient centered preventative care as well as, diagnoses and treatment of acute and chronic conditions, Identify the need for referrals and provide overall care coordination in a team-based setting
• Indirect clinical work: Ensure accurate and timely completion of all clinical records, Complete necessary paperwork for patient care, such as, prior authorizations and communications with outside specialists in a team-based approach, Timely response to communications and test results, Provide feedback to appropriate teams and/or individuals when

Required Skills

• Ability to work in a high pressure, time-sensitive, and complex health care environment
• Ability to effectively work with individuals of varying ethnicities, socio-economic levels, varying languages, cultures and sexual orientations
• Ability to work with patients that have substance or mental disorders
• Ability to treat opioid use with medication assisted treatments
• Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
• Experience working with interpreters in a medical setting
• Demonstrate the ability to conduct discussions of a sensitive nature with staff and patients
• Ability to build relationships while maintaining appropriate boundaries
• Ability to communicate effectively in person, email, and on the phone

Preferred Skills

• Fluency in languages other than English
• Insertion and removal of long-acting contraception
• Experience with motivational interviewing skills
• Experience prescribing buprenorphine or other treatments for opioid use disorders, including past completion of a buprenorphine waiver certification course or specific continuing education to satisfy the requirements for the DEA's Medication Access and Training Expansion (MATE) Act