Market Director, Physician Services

About the role

This role is ideal for an experienced healthcare leader or physician practice manager looking to take the next step into medical group leadership. Success in this role requires strong relationship-building skills, physician engagement experience, operational leadership, and a passion for improving healthcare access within a close-knit rural community.

Responsibilities

• Provide operational leadership and oversight for all employed physician practices and outpatient clinics within Northeastern Nevada Regional Hospital's medical group.
• Develop and maintain strong working relationships with physicians, advanced practice providers (APPs), clinic staff, hospital leadership, and support departments.
• Oversee daily operations of multiple specialty practices, including Primary Care, Orthopedics, Cardiology, General Surgery, Pediatrics, and Women's Health services.
• Partner with physicians and providers to address operational challenges, improve communication, and support practice success.
• Lead clinic staffing efforts, including recruitment support, onboarding, employee engagement, retention, performance management, and workforce planning.
• Collaborate with hospital leadership to improve patient access, scheduling efficiency, clinic throughput, and overall patient experience.
• Participate in the development, monitoring, and management of physician practice budgets in partnership with the hospital CFO and finance team.
• Monitor operational and financial performance metrics and identify opportunities for process improvement and growth.
• Work closely with revenue cycle, finance, and practice operations teams to support organizational goals and improve clinic performance.
• Support physician recruitment, onboarding, retention, and provider relationship initiatives across the medical group.
• Ensure compliance with organizational policies, regulatory requirements, quality standards, and patient safety initiatives.
• Serve as a liaison between physician practices and hospital departments to promote collaboration and alignment across the organization.
• Assist with strategic planning, service line growth initiatives, and development of new programs that support community healthcare needs.
• Respond to operational issues, staffing challenges, and clinic needs in a timely manner to ensure continuity of patient care.

Requirements

• Minimum of 3-5 years of progressive leadership experience in healthcare operations, physician practice management, ambulatory services, clinic operations, or a related healthcare setting.
• Experience working directly with physicians, advanced practice providers (APPs), and multidisciplinary healthcare teams.
• Demonstrated success building relationships and influencing stakeholders across multiple levels of an organization.
• Experience managing staff, employee performance, scheduling, and operational workflows.
• Strong communication, conflict resolution, and relationship management skills.
• Ability to manage multiple priorities and respond effectively in a fast-paced healthcare environment.
• Proficiency with healthcare technology systems, practice management software, and Microsoft Office applications.

Preferred Qualifications

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health, or related field.
• Experience overseeing multiple physician practices, clinics, or ambulatory locations.
• Knowledge of physician practice financial management, budgeting, revenue cycle operations, and healthcare analytics.
• Experience in rural healthcare, community hospitals, or multi-specialty medical groups.
• Experience supporting physician recruitment, retention, and provider engagement initiatives.
• Familiarity with Athena or similar ambulatory practice management and EHR systems.
• MGMA certification (CMPE/FACMPE) or willingness to pursue certification.
• Experience leading operational improvement, patient access, or clinic growth initiatives.