Site Manager, Production & Fulfillment Operations

About the role

Supervises day-to-day operations and staff of high production and fulfillment operations of MS sites. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met.

Responsibilities

• Routinely demonstrates and creates a helpful and position work culture.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
• Maintains relationship with Post Office.
• Maintains relationships with and evaluates 3rd party vendors for cost savings and deliverables.
• Communicates account Business Process opportunities to the supporting sales and professional service teams.
• Assists other support team members in developing, implementing and managing additional production print customers including set-up of new job types in Ricoh Process Director.

Requirements

• High school or GED is required.
• 3 years experience in a related field is required.
• At least one year of managing a production and/or customer service work team is required.
• Experience in delivering classroom and/or informal training sessions are required.
• Experience in operation of the most advanced machines, performing complex jobs, is required.

Qualifications

• Detail-oriented.
• Ability to effectively handle challenging customer situations.
• Problem Solving.
• Excellent verbal and written communication skills in positive and negative circumstances.
• Ability to effectively communicate with all levels of management, outside vendors, employees, and customers.
• Ability to review and understand general instructions, prepare and provide diversified information.
• Ability to establish effective communication with co-workers and customers by encouraging open and honest communication, receiving and giving feedback.
• Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
• Ability to adapt to changing situations.
• Self-directed and shows a high degree of initiative.
• Ability to motivate individuals and groups.
• Ability to set goals by defining and prioritizing specific, realistic objectives.
• Proficient PC skills, utilizing standard business software applications.

Skills

• Knowledge of Federal Regulatory and Customer SLAs.
• Understanding of client's requirements and domain.
• IT centric, enabling communication with the Customer IT Department resources.
• Consultant to customer in improving business processes through workflow enhancements and appropriate services.

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually.

Pay

TBD

Schedule

TBD