Site Manager, Cleveland, #194

About the role

We are looking for a self-starting and entrepreneurial leader to join our Field Operations team as a Site Manager. This is an exciting and fast-paced role that requires drive, grit, positivity, and enthusiasm for the challenge. You will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations, as well as a team of independent Driver Partners. The success of the territory rests on your shoulders, determined by your ability to execute and effectively lead a team hyper-focused on delivering a perfect experience for our customers.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
• Train and coach associates in the facility to work safely while following all standard work and processes
• Accountable for driving the financial performance of the site by ensuring budgeted productivity, labor, and other expenses are achieved
• Ensure compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implement and monitor Safety and Human Resource compliance, asset protection, safety controls, and oversee the safety of our people and products
• Conduct operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs
• Direct the management team in ensuring confidentiality of information, documentation, and assigned records
• Create and implement plans to improve the safety, culture, and financial performance of the facility

Requirements

• 3+ years of experience in a fast-paced environment leading a blended workforce of W2 and 1099 employees
• Retail, grocery, military, restaurant, or equivalent experience
• Bachelor’s degree preferred
• Strong written and verbal communication skills
• Strong conflict resolution skills
• Proven ability in team development and engagement
• Proficiency in computer usage, email, and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support the facility on weekends and/or holidays as needed
• Ability to stand, bend, reach, and walk during shifts
• Ability to lift up to 49 pounds
• Professional fluency in Spanish preferred

Pay

Gopuff pays employees based on market pricing, and compensation may vary depending on your location. The salary range for Cleveland, OH is $43,000 - $59,400. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.