Site Manager

About the role

You are the leader of the site—the person responsible for the people, the guest experience, the equipment, the standards, and the results. This role sits between the Assistant Site Manager and the Market Director. You will develop the leaders below you, partner with the Market Director above you, and ensure the site performs every day.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads, and Team Members.
• Build and reinforce a positive, growth-minded culture grounded in company values.
• Conduct ongoing development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards consistently.
• Champion a welcoming, service-oriented environment where every customer feels valued.
• Resolve escalated concerns and coach the team on best-in-class customer engagement.
• Lead membership growth strategies, including sales coaching and service recommendations.
• Own all daily operational workflow and ensure efficiency, accuracy, and safety.
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support.
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput.
• Analyze operational metrics and implement improvements to increase performance and reduce downtime.
• Set and manage site-level sales, membership, labor, and operational targets.
• Lead sales initiatives, promotions, and team-wide upselling behaviors.
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
• Manage site expenses, inventory, and cost controls.
• Enforce all health, safety, and environmental protocols.
• Ensure adherence to company policies, operating procedures, and quality standards.
• Address risks, incidents, or equipment failures promptly and effectively.
• Conduct regular audits and site inspections to ensure consistency and compliance.

Qualifications

Required

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast-paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Preferred (but not required!)

• Previous site management or multi-team leadership experience.
• Experience in retail, service, hospitality, or other customer-facing roles.
• Mechanical aptitude for overseeing equipment checks and maintenance.
• Experience with sales-driven environments or membership programs.

What We’re Looking For

We are looking for a leader who treats the site like a business and the team like the reason it works. You have led teams before and know how to create accountability without losing trust. You own outcomes—sales, labor, safety, quality, culture—and move the scoreboard rather than just pointing at it. You develop people, building Assistant Site Managers and Shift Leads who are ready for more. You solve problems quickly and communicate clearly. You are comfortable in a fast-paced, physically active, outdoor environment and willing to be present where the work happens. Prior management experience in car wash, retail, restaurant, service, or field operations is preferred, but a track record of ownership matters more than a specific industry.