Site Manager

About the role

The Site Manager acts as a liaison between staff, physicians, and US Digestive Health leadership team, works in a supervisory capacity to ensure the provision of excellent patient care, and oversees office procedures and protocols.

Responsibilities

• Serve as a liaison between staff, physicians, and US Digestive Health leadership team
• Supervise and direct office staff to ensure proper daily workflows
• Train and monitor new hires
• Respond to all patient and staff questions or concerns
• Plan staff schedules accordingly to provide necessary coverage in all areas
• Hold annual performance reviews and improvement plans
• Cookordination staff meetings
• Ensure accuracy of staff working hours/time clock
• Coordinate staff vacation schedules
• Provide administrative support when needed for the management team
• Implement department policies and procedures in coordination with the Practice Manager and Division
• Create monthly physician schedules
• Complete work in a timely and confidential manner
• Act as the point of contact for inter-office hospital access concerns
• Coordinate requirements of MIPS in conjunction with Practice Manager
• Provide Practice Management Software and EMP support to the practice
• Work with IT to implement changes, schedule training, resolve issues and problems at the office
• Works in conjunction with Practice Manager or Sales and Marketing Coordinator to arrange and schedule lunch meetings with referring providers
• Provides insight and opinions on new local marketing opportunities
• Visit local referring offices to develop professional relationships
• Checks for accuracy and provides proper submission of weekly bank deposits
• Work directly with Physicians and Supervisors to ensure daily workflows
• Order, track, and maintain all office equipment and supplies including Capsule Endoscopy supplies as needed
• Communicate with patients, physicians and other healthcare providers, direct supervisor and co-workers is tactful and professional
• Maintain patient confidentiality, including conversations and records
• Communicate with physicians regarding any issues and assists in analyzing problems
• Maintain a positive attitude and an ability to multitask in a fast-paced environment
• Aids others with tasks when required
• Aids special projects as requested
• Attends all Operational Meetings under the direction of the Practice Manager
• Ensures that all appropriate standards for the care and release of medical records are maintained
• Provides back up support to all departments, as necessary
• Oversees patient recall process including the accuracy and timeliness of recalls & adherence to ACS guidelines
• Educates and trains staff, as necessary
• Ensures the appropriate Patient Chart Preparation is completed accurately and in a timely manner
• Aids in Chart Preparation
• Aid in obtaining outstanding laboratory results or acquiring patient records
• Aid in vendors regarding office equipment and supplies
• Adhere to company, department, personnel and standard policies and procedures
• Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances

Qualifications

• High School diploma or GED equivalent
• Minimum of 3 years work experience in a medical office, clinical and supervisory experience, required

Skills

• Medical terminology knowledge
• Experience with electronic medical record system with the ability to troubleshoot

Benefits

No benefits provided.

Pay

$X per hour

Schedule

Full-time, 8-hour shifts Monday through Friday, no weekends required.