Site Manager

About the role

The Site Manager role at Whistle Express is where ownership becomes real. You are the leader of the site — the person responsible for the people, the guest experience, the equipment, the standards, and the results. You are not just keeping the wash open. You are building a team, running a business, and creating a place guests and employees want to come back to.

Responsibilities

As the Senior On-site Leader, you will:

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth-minded culture grounded in company values
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently
• Champion a welcoming, service-oriented environment where every customer feels valued
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations
• Own all daily operational workflow and ensure efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Analyze operational metrics and implement improvements to increase performance and reduce downtime
• Set and manage site-level sales, membership, labor, and operational targets
• Lead sales initiatives, promotions, and team-wide upselling behaviors
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results
• Manage site expenses, inventory, and cost controls
• Enforce all health, safety, and environmental protocols
• Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

Required:

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast-paced, hands-on outdoor environment
• Strong problem-solving and decision-making skills
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred:

• Previous site management or multi-team leadership experience
• Experience in retail, service, hospitality, or other customer-facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales-driven environments or membership programs

Skills

We are looking for a leader who treats the site like a business and the team like the reason it works. You have led teams before and know how to create accountability without losing trust. You own outcomes. Sales, labor, safety, quality, culture — you do not point at the scoreboard. You move it. You develop people.

Pay

Base Pay Range is available for the right candidate.