Site Manager

About the role

The Site Manager (SM) oversees the daily performance and long-term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results.

Responsibilities

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
• Maintain a professional, clean, and customer-ready site at all times
• Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
• Model and reinforce exceptional customer service behaviors
• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
• Manage site-level inventory management and ensure timely reordering within budget
• Ensure accurate financial records and timely submission of payroll data
• Create a positive and inclusive team culture that reflects Spotless Brands' values
• Communicate effectively with support functions and provide timely updates on site performance

Requirements

• High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
• Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
• Meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements), where applicable
• Demonstrated experience managing teams, staffing schedules, and daily operational workflows
• Proven ability to drive results in a fast-paced, hands-on environment
• Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required
• Ability to successfully pass a background check in accordance with company policies and applicable laws

Qualifications

• Strong leadership and team-building skills
• Effective problem solving and conflict resolution
• Time management and multitasking skills in a fast-paced environment
• Excellent written and verbal communication
• Basic mechanical aptitude to identify equipment issues
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Skills

• Basic financial and inventory management
• Team member supervision, development, and scheduling
• Safety and compliance standards for service-based environments

Benefits

Spotless Brands offers competitive benefits packages that may include health insurance, retirement plans, paid time off, and more. Specific details are subject to change and are determined by individual locations.

Pay

Pay varies based on experience and location. For more information, please refer to the job listing or contact the Human Resources department.

Schedule

Hours are flexible and may include evenings, weekends, and holidays. Specific schedules are determined by individual locations and can vary based on business needs.