Site Manager

About the role

Accountable for daily operations of small to medium sites and manages a small team.

Responsibilities

• Manages contracted services including Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.
• Affords working knowledge of Ricoh products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations.
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
• Ensures achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention and customer service.
• Maintains formal contact with the customer on a daily basis.
• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years customer-facing work experience required.
• Demonstrated high-level knowledge and understanding of technology.
• Office 360 proficient user.

Skills and Abilities

• Strategic thought processor of issues.
• Ability to present to a medium-sized group.
• Complex problem-solving skills.
• Professional customer service skills.
• Professional technical aptitude.
• Professional written and verbal communication skills.