Site Manager

Develop teams and deliver exceptional client service as the onsite leader for a small team supporting a valued client.

Responsibilities

• Lead day-to-day operations for a site providing services such as managed print, mail, imaging, courier, hospitality, and document services.
• Supervise, coach, and develop a small team while fostering a positive, high-performing culture.
• Build strong client relationships and serve as the primary onsite point of contact.
• Ensure service level agreements (SLAs), quality standards, and operational goals are achieved.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Monitor staffing needs, workflow demands, and resource allocation.
• Support business reviews, operational reporting, and customer presentations.
• Manage performance, employee development plans, training, and recognition programs.
• Partner with leadership and internal teams to resolve service, billing, and operational challenges.

Requirements

• High School Diploma or GED required.
• 3+ years of experience in operations, business services, technical support, or a related customer-facing environment.
• Leadership or supervisory experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Comfortable presenting information to clients and small-to-medium groups.
• Proficient with Microsoft Office 365.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and ongoing personal and professional development.

Pay

$19.28 - $24.00 per hour

Schedule

Full time

Location: Minneapolis, MN, United States