Site Manager

About the role

Accountable for daily operations of small to medium sites and manages a small team.

Responsibilities

• Manages contracted services including copy services, courier services, managed print services, hospitality, imaging, and mail services.
• Affords working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
• Ensures achievement of Service Level Agreements, the Site Manager works with the customer to improve business processes, with support of AOM/ESM or NOM.
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service.
• Maintains formal contact with the customer on a daily basis.
• Identifies training and performance planning targets through the development of assigned staff through Individual Development Plans Management.
• Evaluates team member performance and provides career development and training opportunities.
• Facilitates resolution of issues concerning pricing, orders-in, and invoicing by interacting and communicating with the sales department.
• Creates/supports site required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Off 360 proficient user.