Site Manager
Ricoh Colombia · Little Rock, AR · 4 wk ago
On-siteProject ManagementFull-time
About the role
Accountable for daily operations of small to medium sites and manages a small team.
Responsibilities
- Manages contracted services including copy services, courier services, managed print services, hospitality, imaging, and mail services.
- Affords working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.
- Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
- Ensures achievement of Service Level Agreements, the Site Manager works with the customer to improve business processes, with support of AOM/ESM or NOM.
- Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service.
- Maintains formal contact with the customer on a daily basis.
- Identifies training and performance planning targets through the development of assigned staff through Individual Development Plans Management.
- Evaluates team member performance and provides career development and training opportunities.
- Facilitates resolution of issues concerning pricing, orders-in, and invoicing by interacting and communicating with the sales department.
- Creates/supports site required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.
Qualifications
- High school or GED is required.
- 3-5 years of work experience in a related field (B2B and/or technical).
- Previous 2 years of managerial work experience strongly preferred.
- Previous 3-5 years Customer facing work experience required.
- Demonstrated high level knowledge and understanding of technology.
- Off 360 proficient user.