Site Manager

About the role

We are seeking an experienced, service-driven Office Services Manager to lead the daily operations of our Office Services team at a premier law firm. This is a working manager role that combines hands-on operational responsibilities with team leadership to deliver an exceptional workplace and client experience.

Responsibilities

• Lead and develop the Office Services team, fostering a culture of hospitality, accountability, and service excellence.
• Serve as a working manager by actively supporting daily operations alongside the team.
• Oversee reception, visitor management, conference room readiness, and client-facing services to ensure a seamless, high-touch experience.
• Manage print, mail, courier, shipping, and document services while maintaining efficiency and quality standards.
• Elevate workplace hospitality by implementing best practices that enhance the employee and client experience.
• Partner with firm leadership and business units to anticipate service needs and deliver proactive solutions.
• Maintain service level standards and continuously identify opportunities for process improvement.
• Cooky, manage vendor relationships, supplies, and operational resources to support business needs.
• Ensure the office environment reflects the firm's professional standards through attention to detail and exceptional customer service.
• Coach, mentor, and train team members while promoting a collaborative and customer-focused culture.

Qualifications & Requirements

• A high school diploma; an associate's or bachelor's degree preferred but not required.
• Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support.
• Detail oriented with good attention to detail.
• Good verbal and written communication skills.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Ability to lead others in a professional manner.
• Working knowledge of Microsoft products including MS Word, Excel and Outlook.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Pay

The Compensation range for this role is $65,000 to $72,500 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Benefits

• Opensity is an Equal Opportunity Employer.
• We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• We are committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law.
• We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.