Site Manager

Primary Responsibilities

• Oversee the daily operations of assigned clinic locations to ensure efficient workflows, excellent patient service, and compliance with company standards.
• Maintain clinic organization, cleanliness, equipment readiness, and supply inventory.
• Monitor patient flow and staff coordination to minimize delays and optimize clinic efficiency.
• Cover operational procedures and workflows are followed consistently across assigned sites.
• Cover coordination with clinical and administrative teams to support high-quality patient care and smooth operations.

Staff Leadership and Supervision

• Manage, coach, and support front office and clinical support staff within assigned clinics.
• Monitor attendance, scheduling, productivity, and overall staff performance.
• Aid with hiring, onboarding, training, and development of new team members.
• Provide performance feedback, coaching, and corrective action when appropriate.
• Promote accountability, teamwork, professionalism, and a positive workplace culture.

Patient Experience

• Ensure patients receive professional, timely, and compassionate service throughout their visit.
• Address operational concerns, escalations, and service-related issues in a professional and solution-oriented manner.
• Support front desk operations and assist with patient concerns when necessary.
• Maintain a welcoming and patient-centered clinic environment.

Administrative and Compliance Responsibilities

• Ensure clinic documentation, records, and administrative processes remain organized, secure, and compliant.
• Maintain compliance with HIPAA, OSHA, and company operational standards.
• Aid leadership with reporting, operational tracking, and workflow improvement initiatives.
• Participate in meetings, leadership discussions, and operational planning sessions.