Site Manager
About the role
A Site Manager (SM) contributes to AHF by providing strategic leadership and oversight at their all-in-one wellness and healthcare center. They actively co-lead cross-functional teams alongside the Medical Director, Nurse Manager, and Wellness Manager, ensuring effective management of day-to-day operations, employee engagement, and patient satisfaction initiatives. This dedication guarantees the seamless delivery of care in alignment with AHF's objectives of retention and census growth. The SM's leadership extends across patient growth and retention, client experience, and operational performance. The SM also serves as the primary financial performance manager in collaboration with AHF's revenue cycle team. In addition to these responsibilities, the Site Manager plays a crucial role in policy development, process improvement, and cultivating relationships with service providers enhancing the overall wellness and healthcare experience for AHF's clients.
Responsibilities
- Provide strategic leadership and oversight for the all-in-one wellness and healthcare center
- Co-lead cross-functional teams alongside the Medical Director, Nurse Manager, and Wellness Manager
- Manage day-to-day operations, employee engagement, and patient satisfaction initiatives
- Ensure seamless delivery of care aligned with AHF's retention and census growth objectives
- Lead patient growth and retention, client experience, and operational performance
- Serve as primary financial performance manager in collaboration with the revenue cycle team
- Develop policies and drive process improvement
- Cultivate relationships with service providers to enhance the wellness and healthcare experience
- Act as a dedicated patient advocate, removing obstacles to care
- Champion a patient-centric approach and foster a supportive environment for both the healthcare team and patients
- Advocate for AHF's top initiatives
- Uphold AHF Core Values and Mission in all actions
- Adapt quickly in a dynamic environment to provide the best experience for clients and employees
- Collaborate within a shared accountability structure as