Site Lead - EUO Onsite Support (VA ESOM North Atlantic) with Security Clearance

About the role

The NY Site and Executive Support Lead position at Guardian Life is responsible for managing site support operations, ensuring high levels of customer satisfaction, and providing executive-level assistance. The role requires strong organizational skills, excellent communication abilities, and the ability to manage multiple priorities.

Responsibilities

• Oversee day-to-day site support operations including scheduling, resource allocation, and problem resolution.
• Provide executive-level support to senior management, including preparing reports, coordinating meetings, and facilitating decision-making processes.
• Manage and train support staff to ensure they meet service level agreements and provide exceptional customer service.
• Develop and maintain relationships with key stakeholders across the organization to ensure alignment on goals and objectives.
• Ensure compliance with all relevant policies, procedures, and regulations.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in a managerial or supervisory role within a customer service or support environment.
• Proven ability to manage multiple projects and priorities simultaneously.
• Strong interpersonal and communication skills, both written and verbal.
• Experience with project management tools and software.
• Ability to work independently and as part of a team.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.
• Knowledge of industry best practices and standards.

Skills

• Customer service excellence.
• Project management.
• Leadership and team management.
• Problem-solving and conflict resolution.
• Strategic planning and execution.

Benefits

• Comprehensive health insurance package.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts.

Pay

$135,902 per year

Schedule

Full-time, Monday through Friday, with occasional evening and weekend work as needed.