Site Lead, Data Center Operations

About the role

Independently responsible for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on‑the‑ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up‑to‑date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics—directing component upgrades and infrastructure changes to optimize data center efficiency and stability.

Responsibilities

• Data Center Site Portfolio Management: Independently responsible for at least one and occasionally multiple data centers.
• Performance Monitoring and Analysis: Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects; identifies significant patterns and suggests operational improvements; proactively monitors facility health (power, cooling, security) and implements major enhancements; partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma) and strategic objectives.
• Issue Management and Automation: Leads on‑the‑ground resources to resolve incidents and communicates execution accurately; oversees and supports escalated complex technical issues; escalates issues and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems; identifies, documents, and validates issues, processes, and solutions to keep the data center knowledge base comprehensive and up‑to‑date; prepares for and executes incident or crisis management protocols in alignment with business continuity plans; performs Root Cause Analysis (RCA) after crises or incidents and updates documentation with process improvements.
• Data Center Expansion Support: Leads and oversees new region builds and expansion activities, both onsite and remotely; acts as primary liaison with project teams and data center engineering to manage timelines and capacity needs for expansion projects and site builds; collaborates closely with project teams to deliver high standards.
• Installation and Maintenance: Provides oversight for installations, repairs, inventory management, and logistics tasks; directs efforts to replace and upgrade components; advises on high‑level purchases or upgrades for data centers and oversees implementation; leads planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes; ensures proactive maintenance of the data center facility regarding efficiency and stability (e.g., containment, airflow & pressure, power trains).

Core Responsibilities

• Planning & Execution: Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for moderately‑sized projects; efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans as resources or timelines shift.
• Collaboration & Partnership: Collaborates across the organization to align expectations and achieve shared objectives; leverages understanding of business leaders, stakeholders, and customers to ensure proposed solutions meet their needs; supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
• Problem Solving: Identifies and addresses moderately complex issues by analyzing a wide range of data to determine solutions in accordance with standard practices; proactively escalates unresolved or critical issues with thorough assessment and suggests potential solutions; reviews, contributes to, and documents problem‑solving strategies.
• Continuous Learning: Pursues learning opportunities to expand knowledge, skills, and tools; stays abreast of the latest industry trends and best practices; seeks and leverages ongoing feedback and training to improve skills; coaches and mentors junior team members, fostering continuous learning and knowledge sharing.
• Continuous Improvement: Develops ideas, recommends updates, and collaborates on implementing process improvements to increase efficiency and effectiveness of processes, protocols, and workflows; evaluates impact on key stakeholders; solicits feedback on alternative approaches and methods for ongoing improvement.
• Performance and Development: Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Qualifications

Certain U.S.‑based or U.S. customer‑facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Pay

US hiring range: $91,400 – $187,000 per year. May be eligible for bonus and equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short‑term disability and long‑term disability
• Life insurance and AD&D; supplemental life insurance (employee/spouse/child)
• Health care and dependent care Flexible Spending Accounts
• Pre‑tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: flexible vacation (13 days annually for first three years, 18 days thereafter for full‑time employees); 11 paid holidays; paid sick leave (72 hours upon hire, refreshed annually, carry‑over up to 112 hours); paid parental leave; adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal services
• Voluntary benefits including auto, homeowner, and pet insurance