Site Lead - Dallas

Key Responsibilities

• Oversee daily operations to ensure timely and accurate delivery of products and services
• Monitor and manage delivery schedules, routes, and logistics to maximize efficiency and minimize costs
• Implement and enforce standard operating procedures (SOPs) to maintain high service standards
• Cookordination and lead the Picking, Packing, Routing, and Dispatching activities
• Utilize systems (Netsuite, RF Smart, Shopify, Hubspot) to troubleshoot, deep dive issues, and streamline processes
• Innovate on processes to drive improvement

Team Leadership

• Lead, mentor, and develop a team of warehouse associates and delivery drivers
• Conduct regular performance reviews and provide feedback and training to enhance team performance
• Foster a positive and collaborative work environment
• Maintain health and safety standards within the area and promote a positive culture on site
• Carry out leadership responsibilities in accordance with the organization's policies and procedures

Customer Service

• Address and resolve customer inquiries, concerns, and complaints promptly and effectively
• Ensure high levels of customer satisfaction by maintaining strong communication and service quality
• Implement strategies to improve customer experience and retention

Financial Management

• Manage the Profit & Loss (P&L) for the site with oversight from the Regional Director, ensuring financial targets are met
• Develop and manage the site budget, including labor, equipment, and material costs
• Analyze financial data to identify areas for cost reduction and operational improvement

Reporting And Analysis

• Prepare and present regular reports on operational performance, key metrics, and KPIs
• Analyze data to identify trends, inefficiencies, and opportunities for improvement
• Develop and implement action plans based on analytical insights

Compliance And Safety

• Ensure compliance with all relevant regulations, including health and safety standards
• Implement and maintain safety protocols for delivery operations
• Conduct regular safety audits and training sessions

Cross-Functional Collaboration

• Internally interface with cross-functional partners including Supply Chain, Engineering, Customer Service, and Revenue