Site Lead

About the role

Visit.org is looking for a passionate, high-velocity Site Lead to own and scale our fulfillment and logistics operations. In this role, you will be the operational engine powering regional social impact events. The Site Lead will take full accountability for facility operations, inventory accuracy, vendor management, and team leadership, translating our mission into seamless, data-driven execution. We are looking for a true builder with an entrepreneurial spirit, an extreme passion for social impact, and the grit to thrive in a fast-paced startup tech environment. If you love optimizing KPIs, building high-performing teams, and turning complex logistics into a science, we want to hear from you.

Responsibilities

• Full accountability for end-to-end regional warehouse ownership receiving, inbound QC, staging, kitting & assembly, pick & pack, outbound QC, palletization, and outbound shipping, plus returns processing for reusable assets (e.g., Event Tool Kits) coming back into stock
• Build and scale operating processes, designing and managing a scalable warehouse/operations workflow in alignment with the above, document SOPs, train the team on them, deploy, audit adherence, and continuously improve
• Lead from the floor and step into any station receiving, kitting, pick/pack, or outbound when volume or staffing requires it. This is a working lead, not a supervisor who only directs
• Daily prep & prioritization using shipment deadline visibility to decide what the floor works on first each day and keep events on schedule
• Supervise, coach, and develop staff; set day-to-day direction and give ongoing performance feedback in an agile, startup-minded culture
• Own the packing standards box selection, cushioning, void-fill that gets kits to clients intact, and avoid packing & damage prevention, and audit packing quality and run down root cause on any damage or complaint
• Maintain inventory accuracy through cycle counts, audits, and system reconciliation across kit components, raw materials, and finished kits
• Manage and coordinate the day-to-day 3PL/carrier vendor relationship at the site level; track performance and escalate issues
• Manage warehouse layout, slotting, and peak-capacity planning across 30+ kit types
• Track and actively improve KPIs for on-time ship rate, damage/defect rate, inventory accuracy, kit cycle time, labor cost per kit, and dock-to-stock time
• Control labor costs budget, keep accountable to site expenses aligned to budget, and support cost tracking and reporting
• Serve as the primary point of contact for internal teams on event supply needs, ensuring logistics timelines match event schedules

Requirements

• Bring 5+ years of hands-on experience in warehouse operations, fulfillment, logistics, inventory management, picking, packing, and shipping, ideally in a fast-paced, high-volume, or startup environment
• Lead, coach, and develop warehouse or fulfillment teams, with at least 2 years of supervisory experience and a demonstrated ability to lead from the floor while stepping into operational roles when needed
• Build and document SOPs from the ground up, train teams on new processes, audit adherence, and continuously improve workflows to increase efficiency, quality, and scalability
• Maintain accurate inventory through cycle counts, reconciliation, receiving, staging, kitting, and fulfillment while working effectively with inventory management systems or Warehouse Management System WMS platforms
• Coordinate parcel, LTL, and FTL shipments and apply