Site Lead

Responsibilities

• Daily Operations and Case Readiness
• Manage intake, scanning, verification, and put-away of all inbound inventory
• Oversee restock execution and ensure trays/kits are fully built and ready for deployment
• Drive 48-hour turnaround expectations for due backs and case returns
• Inventory Management and Optimization
• Maintain high inventory accuracy through cycle counts, reconciliation, and system alignment
• Identify and resolve missing product, gaps in kits, and inventory discrepancies
• Optimize inventory across trays, kits, and loose goods to improve service levels and asset utilization
• Drive expiry management, scrap removal, and redistribution of excess/obsolete inventory
• Quality and Compliance
• Ensure full adherence to FSN SOPs, quality procedures, and regulatory requirements
• Maintain all required documentation, records, and quality binders in audit-ready condition
• Support execution of field actions (recalls, quarantines, etc.) in coordination with Quality teams
• Lead, coach, and develop site associates to drive performance, accountability, and consistency
• Communicate and Stakeholder Management
• Serve as the primary point of contact for Sales Consultants, Regional Managers, and internal partners
• Deliver standardized weekly communications (e.g., due backs, unconfirmed usage, site updates)
• Coordinate cross-site collaboration to source inventory and resolve urgent case needs
• Ensure clear, timely communication on operational risks, delays, or constraints
• Performance Management and Continuous Improvement
• Execute standardized reporting and performance tracking aligned to FSN KPIs and scorecards
• Identify operational gaps and implement corrective actions to improve service, cost, and quality
• Participate in network-wide initiatives and share best practices across sites
• Facilities and Site Oversight
• Ensure site cleanliness, organization, and compliance with facilities standards
• Manage vendor interactions and maintain site readiness (housekeeping, pest control, etc.)
• Maintain accurate records and documentation tied to site operations and compliance

  Qualifications

  • Bachelor’s degree or equivalent experience
  • 5+ years of operations, supply chain, or field support experience
  • Experience managing inventory, logistics, or warehouse operations
  • Proven leadership experience in a fast-paced, execution-focused environment

  Key Competencies

  • Operational execution and accountability
  • Inventory and systems expertise (e.g., MoveMedical, SAP)
  • Strong communication and stakeholder management skills
  • Problem-solving and decision-making under pressure
  • Process discipline with a continuous improvement mindset

    Pay and Benefits

    The salary range for this role is $70,000 to $105,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements).