Site IT Lead & Systems Administrator

Core Responsibilities

• Advanced Troubleshooting and Technical Support: Be the main point of contact within the Austin office and travel to other sites as needed. Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at Rubrik.
• Collaboration & Coordination: Collaborate with senior system administrators and other IT team members on business critical projects and initiatives. Assist with driving the implementation of AI tools across the organization. Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across Rubrik’s Enterprise Tools.
• FedRAMP: Serve as a primary point of contact for Rubrik’s FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
• Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.
• Asset Management And Documentation: Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details. Assist with asset management, including tracking inventory of hardware and software.
• Executive Support: Provide premium and proactive technical assistance to Rubrik’s senior leadership, executives, and their administrative staff in a fast-paced environment. Serve as a primary point of contact for Rubrik’s executive assistant team.
• Process Optimization: Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.
• Knowledge Base Development And Maintenance: Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance.
• AV Troubleshoot: Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.

Qualifications

• Minimum of 5 years of work experience providing front-line IT support or systems administration work
• In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
• Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack)
• Strong knowledge of IT security best practices and compliance standards
• US Citizenship (preferred qualification)
• Relevant industry certifications such as ITIL or CompTIA (considered a valuable asset)
• Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Rubrik
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Excellent customer service skills and the ability to be a self starter
• Exposure to IT security best practices
• Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier