IT Administrator Lead

Responsibilities and Duties

• Serve as the primary point of accountability for IT operations and report directly to the VP of IT.
• Supervise the organization’s managed service provider (MSP), directing day-to-day work, reviewing performance against service-level agreements (SLAs), and serving as the escalation point for complex technical issues.
• Partner with the VP of IT on the IT roadmap, infrastructure planning, and annual technology budget.
• Own key vendor and service-provider relationships, including contracts and renewals with the third-party IT/security vendor and MSP (SHI International Corp.).
• Develop, maintain, and enforce IT policies, standards, and documentation across the organization.

Hardware & Device Management

• Oversee procurement, configuration, deployment, and full lifecycle management of laptops, desktops, mobile devices, and peripherals.
• Standardize device builds and maintain an accurate inventory of all hardware assets across corporate and field environments.
• Manage vendor relationships and purchasing decisions related to hardware and IT equipment.
• Ensure field staff are equipped with reliable, secure, and properly configured devices, including local office internet and networking equipment.

Password & Credential Management

• Establish and enforce password policies, including complexity, rotation, and reuse standards across all systems.
• Administer multi-factor authentication (MFA) and single sign-on (SSO) for organizational accounts.
• Manage credential provisioning, secure password resets, and use of an organizational password manager.
• Monitor for compromised or weak credentials and remediate account security risks promptly.

User Access Management & Offboarding

• Provision and grant appropriate system and application access for new and changing roles based on the principle of least privilege.
• Maintain role-based access controls and conduct periodic access reviews aligned with organizational policies.
• Manage timely offboarding upon resignation or termination, ensuring removal of all system access, device retrieval, and protection of company data.

Device Monitoring & Management

• Administer the organization’s Google Workspace environment, including user management, device policies, and system configuration.
• Deploy and manage endpoint and mobile device management (MDM) tools to monitor device health, security posture, and compliance.
• Monitor devices and systems for vulnerabilities, security incidents, and unauthorized activity, and coordinate timely responses.
• Support the organization’s cybersecurity and HIPAA safeguards in coordination with the third-party IT/security vendor (SHI International Corp.).

End-User Support

• Provide local and remote IT support for corporate and field personnel.
• Troubleshoot hardware, software, and connectivity issues.
• Ensure prompt resolution of technical issues to minimize operational disruption.
• Develop documentation and processes to improve support efficiency and user experience.

Qualifications and Skills

• 5–7+ years of IT administration experience, including experience leading projects and managing vendors or a managed service provider (MSP), ideally in a multi-site or field-based environment.
• Hands-on experience administering Google Workspace, including user, device, and security policy management.
• Proficiency with endpoint and mobile device management (MDM) tools and full device lifecycle management.
• Working knowledge of identity and access management, including MFA/SSO, role-based access controls, and password-manager solutions.
• Familiarity with cybersecurity best practices and HIPAA security safeguards.
• Strong hardware, software, and network connectivity troubleshooting skills, with experience managing procurement and vendor relationships.
• Excellent communication and documentation skills, with the ability to support both corporate and field staff.
• Demonstrated ability to set technical standards, oversee a managed service provider (MSP) and other vendors, and contribute to IT planning and budgeting.
• Relevant certifications preferred (e.g., Google Workspace Administrator, CompTIA Network+ or Security+, or ITIL).