Site IT Engineer

About the role

Site IT Engineer based in Alabaster, AL, supporting local IT and OT environments, resolving complex infrastructure and end-user issues, delivering site and regional technology projects while maintaining high user service and satisfaction as part of Croda’s 2030 Growth Strategy.

Responsibilities

• Provide first- and second-line technical expertise to site users and support IT Administrators and contractors across the assigned region.
• Diagnose and resolve complex issues involving PCs, laptops, servers, Microsoft Office, collaboration tools, security, networks, and related local IT systems in line with Group IT policies and standards.
• Keep stakeholders informed about the status, expectations, and outcomes of incidents, significant issues, improvements, and project activity.
• Perform root cause analysis, document solutions, share knowledge with IT Administrators and global colleagues, and help prevent repeat issues and rework.
• Provide IT/OT administration support, including new projects, troubleshooting, system upgrades, and alignment with current technology standards.
• Support networks and regional systems used for process automation, payroll, time and attendance, local databases, safety incident registration, audits, ISO requirements, holiday registration, and complaints management.
• Identify and implement improvements to site IT systems and processes, contributing practical and innovative solutions for site management.
• Lead regional and site projects from planning through technical execution (cloud servers and applications, phone systems, network upgrades, factory system upgrades, annual computing refreshes, small local workflows or applications).
• Represent multiple sites and offices in meetings and calls, report findings, recommend solutions, and manage implementation from end to end.
• Make routine technical decisions within a complex IT network and influence users when IT policies and standards are not being followed.
• Escort vendors and provide technical and site support as needed.
• Support an area of operation serving up to two hundred users while maintaining a responsive, customer‑friendly approach.

Requirements

• Experience providing technical IT support for endpoints, on‑premises and cloud servers, and networks.
• Strong knowledge of network infrastructure, Active Directory administration, virtual machines, server operating system health monitoring and maintenance, and on‑premises‑to‑cloud migration.
• Working knowledge of Microsoft Windows, Microsoft 365, Microsoft Azure, Microsoft Intune, SharePoint, Ivanti, and Veeam.
• Experience with firewall installation and troubleshooting, fiber connection mapping and maintenance, and third‑party remote access administration.
• Understanding of cybersecurity principles and best practices.
• Understanding of industrial IT/OT environments and ISA‑95, with the ability to partner effectively with OT teams.

Qualifications

• Microsoft Fundamentals certification (Azure Fundamentals or Microsoft 365 Fundamentals).
• ITIL v4 Foundation certification.

Skills

• Effective communication and customer service skills, able to support users ranging from factory operators to directors and executives.
• Ability to work independently and collaboratively in a multicultural, global environment.
• Ability to manage multiple priorities across varied network environments, support vendors on site, travel as required, and work outside standard hours when necessary.

Benefits

• Excellent Medical, Dental, and Vision coverage, available immediately.
• Generous PTO.
• 401K Match.
• Wellness Reimbursement.
• Parental Leave.
• Career Development.
• Company‑paid and voluntary Life and AD&D Insurance.
• Short‑ and long‑term disability.
• Paid Holidays.