IT Site Engineer
Hexcel Corporation · Seguin, TX · 1 mo ago
EngineeringFull-time
About the role
Hexcel is currently seeking an IT Site Engineer for our Seguin, TX, USA location.
Responsibilities
- Record and resolve service desk queries either over the telephone or via remote control of the equipment within SLA targets.
- Day-to-day monitoring and updating the Global Service Desk ITSM system, including escalation of tickets where necessary to Senior Analysts, or other IT teams.
- Set-up and installation of new PC hardware/software, using departmental procedures and standards.
- Coordinate with other technology teams globally to resolve network and systems issues impacting business.
- Raise incident notifications and work on restoration of services.
- Maintain accurate records of incidents, changes, and production documentation.
- Closely work with the Engineering, Manufacturing Production and Implementation teams.
- Prior experience maintaining high service levels in a high availability environment.
- Basic analytical, problem solving, and decision-making skills.
- Participate in on call coverage and out-of-hours support as required.
Qualifications
- Bachelor's degree in computer science or directly related major or relevant level of related work experience.
- At least 3-5 years of recent work experience with Windows Operating Systems.
- Knowledge of SCCM & PowerShell scripting (strongly preferred).
- Understanding of Active Directory, Group Policy (strongly preferred).
- Knowledge of Microsoft Exchange Online, Office 365 and Teams services.
- ITIL experience (strongly preferred).
- Knowledge of networking and manufacturing production (strongly preferred).
- A high level of independent thinking and the ability to solve problems in a busy environment.
- Strong organizational skills, meticulous attention to detail and ability to work comfortably within strict operational boundaries and procedures.
- Excellent communication skills.
- Self-motivated and proactive approach.
- Qualified candidate must be a US Person. Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.