Site Facility Lead

About the role

The Site Lead serves as the primary point of contact and overall leader of facilities management operations at the site. This role involves managing the facilities team and supply chain partners while developing and maintaining strong relationships with client stakeholders. The position requires exceptional leadership skills to drive continuous improvement, ensure contract compliance, and deliver exceptional workplace experiences. Additionally, this role is responsible for preparing to lead the standardization and implementation of the program across other regions for a smooth global rollout.

Responsibilities

• Serve as the main point of contact for all facility-related matters and develop strong relationships with key client stakeholders to proactively understand and meet expectations
• Lead and manage a diverse, cross-functional FM team and supply chain partners, fostering a culture of continuous learning, experimentation, and innovation that consistently exceeds expectations
• Drive continuous improvements and high-impact initiatives that enhance the client workplace experience, challenging the status quo and navigating complex business changes with agility
• Oversee compliance with health and safety regulations, implement corporate policies and procedures, and monitor contract compliance while implementing risk mitigation strategies
• Manage annual operating and capital budgets for both hard and soft services, track expenses and identify cost-saving opportunities
• Coordinate multiple vendors and contractors to ensure quality service delivery through regular inspections, contract negotiations, and relationship building
• Prepare and deliver monthly reports and Quarterly Business Reviews (QBRs) on operations, escalating urgent issues to the client as appropriate

Physical Demands and Work Environment

• Fast-paced, dynamic work environment requiring agility and quick adaptation
• Regular site inspections and safety walks requiring physical mobility
• Interaction with diverse stakeholders across multiple levels of the organization
• May require occasional travel to support regional account development across APAC markets
• Standard office environment with frequent movement throughout facilities
• Potential exposure to various workplace conditions during inspections and vendor coordination

Required Qualifications

• High school diploma or equivalent
• 8-10 years of experience leading Integrated Facilities Management teams and services
• Proven experience in facilities management with demonstrated leadership of cross-functional teams and supply chain partners
• Strong background in entertainment or similar fast-paced industry with understanding of complex business operations and unique cultural nuances
• Demonstrated expertise in budget management including development and management of operating and capital budgets
• Proven track record in vendor management including contract negotiation, quality control, and cost optimization
• Strong knowledge of health and safety regulations, compliance requirements, and risk management strategies
• Experience in developing and implementing comprehensive playbooks, Standard Operating Procedures (SOPs), and scalable processes from scratch
• Exceptional communication and stakeholder management skills with ability to influence diverse audiences from executives to external partners

Preferred Qualifications

• Bachelor's Degree in Engineering
• Experience in regional or multi-site facilities management operations
• Knowledge of standard business and accounting practices
• Knowledge of asset management principles including maintenance planning, lifecycle optimization, and asset register management
• Experience with data-driven decision making and analytical tools to optimize operations and drive business outcomes
• Understanding of emergency preparedness and response procedures and EHS program implementation
• Project management experience including minor renovations, improvement projects, and change management initiatives