Site Experience Lead (Onsite at our Tampa, Florida Location)

About the role

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider, serving more than 4,000 financial institutions throughout North America. The company operates with velocity to help clients keep pace with rapid change and fuel growth in the new era of financial services. The Opportunity: The Site Experience Lead provides high‑level hospitality, event coordination, and administrative support to ensure a professional, organized, and welcoming workplace environment.

Responsibilities

• Proactively anticipate and address the needs of executives, colleagues, clients, and visitors while fostering a welcoming, solution‑oriented environment.
• Communicate clearly, tactfully, and confidently across all channels, maintaining a high standard of professionalism.
• Ensure exceptional accuracy and organization in scheduling, documentation, and meeting or event preparation.
• Manage competing priorities and unexpected challenges with calm, discretion, and a solutions‑focused approach.
• Partner effectively with cross‑functional teams and serve as a trusted point of coordination.
• Handle sensitive information with integrity, discretion, and sound judgment.
• Consistently represent the site location and overall organization with a polished, professional presence appropriate for an executive environment.
• Coordinate meetings, events, and conferences across multiple locations, serving as the primary point of contact for attendees and stakeholders.
• Manage venue sourcing and scheduling, including offsite venue contracts, room configuration, setup/teardown, and audiovisual (AV) through collaboration with internal partners.
• Oversee catering and hospitality services, including ordering food, beverages, supplies, and ensuring all dietary and service requirements are met.
• Execute vendor management and contract review processes, and provide onsite support for event setup, execution, and end‑of‑day breakdown.
• Manage end‑to‑end mail operations, including processing and distributing daily USPS mail, incoming packages, outbound shipments, mail scanning, departmental routing, shipment tracking, and maintaining required records and supplies.
• Manage office supply ordering for onsite employees, including general supplies and beverages.
• Administer the Office Depot (ODP) ordering system, including user account setup, access management, and responding to ordering inquiries.
• Provide backup operational support on an as‑needed basis for assigned location(s), including vendor escorting, security and facilities coverage, and related onsite duties.
• Provide project support for administrative services initiatives, including operational projects, process improvements, and ad‑hoc business needs.
• Manage and support administrative programs ensuring accuracy, compliance and timely execution.
• Serve as back‑up coverage for Facilities and Physical Security.

Requirements

• After‑hours work may be required.
• Minimal travel may be required.
• Perform all other duties as assigned.

Qualifications

• Required: HS Diploma or GED, 3 years experience in a related field.
• Preferred: AA Diploma – 5 years experience in any work experience, events, hospitality, administrative, or similar environment.

Skills

• Strong interpersonal, customer service, and communication skills with a hospitality‑first approach.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast‑paced environment.
• Proven ability to work independently with minimal supervision while collaborating effectively with cross‑functional teams and leadership.
• Effective problem‑solving, quick‑thinking, and service recovery skills, with adaptability to changing priorities.
• Strong technical aptitude, including the ability to quickly learn new tools and work across various software applications.
• Proficiency in the Microsoft Office suite (Outlook, Word, Excel, PowerPoint).

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well‑being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Pay

Pay Equity $19.18 - $23.99. Actual Pay will be adjusted based on experience and other job‑related factors permitted by law.