Site Engineer II

About the role

The Site Engineer II is a contributing member of the site-level Data Center Operations team, reporting directly to the Manager Engineering Operations. This role involves working with mission-critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems. The ideal candidate will have expertise in either electrical or mechanical work and competence in the other area.

Responsibilities

• Contribute to daily site operations, including creating and modifying site operating procedures.
• Create change management tickets and timely incident reports.
• Perform site maintenance, repairs, and inspections to ensure high availability of Digital Realty’s data center operations.
• Gain a complete understanding of facility layout, MEP systems, equipment nomenclature, and site-specific system one-lines.
• Understand and illustrate equipment sequence of operations (SOO’s), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s).
• Ensure compliance with customer SLAs and engineering-specific lease obligations.
• Manage BMS alarm functionality, escalation, and data extraction.
• Utilize the Computerized Maintenance Management System (CMMS) to create, edit, implement, and close change management work orders.
• Create, edit, resolve, and close incident reports following site incidents.
• Maintain and operate mission-critical equipment and systems supporting 24x7 data center operations to achieve 100% uptime and compliance with customer SLAs.
• Supervise construction activity and installations as required.
• Execute site-specific change management processes, including creating Method of Procedures (MOPs) for low-risk preventative maintenance and repairs.
• Troubleshoot site mechanical and electrical systems effectively.
• Respond to unplanned events without immediate supervision.
• Conduct efficient rounds/inspections and detect anomalies.
• Develop or improve SOPs for site-specific equipment.
• Understand local customers' business and data center operations.
• Support accreditation initiatives such as SSAE16, SOC2, ISO 27001, etc.
• Complete Digital Realty’s Critical Awareness Training.

Requirements

• At least 3 years of experience in mission-critical facilities operating/engineering or equivalent equipment experience.
• Hands-on electrical or mechanical skill with competence in the non-expertise area.
• Strong knowledge of various UPS Systems and architectures.
• Strong knowledge of various cooling systems and architectures.
• Strong understanding of infrastructure redundancy configurations and associated risks (N+1, 2N, ATS/STS, Failover Scenarios).
• Strong knowledge of energy efficiency principles.
• Strong interpersonal, presentation, and communication skills.
• Ability to respond effectively to sensitive issues, complex inquiries, or complaints.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Word, Excel, Outlook, and familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
• Basic understanding of emergency situations and escalation processes.
• Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.

Physical Requirements

• Lift and handle up to 50 pounds.
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
• Work under a raised data center floor.
• Climb ladders (up to 16 feet) to reach plenum spaces.

About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and managing Data Gravity challenges. Digital Realty offers access to connected data communities with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Benefits

• Highly competitive compensation package and excellent benefits.
• Supportive and inclusive work environment.
• Opportunities for professional development and career growth.
• Onboarding program and continuous training to support long-term success.
• Commitment to health and safety, with a culture of care.