Site Director (Program Manager VI) - DMH Quincy Site Office

About the role

The Department of Mental Health’s Southeast Area is seeking a dynamic individual to provide leadership, direction and management of the Quincy Site, ensuring that all DMH-funded services (state and contracted) are clinically driven, comprehensive and meet the needs of individuals served. The Manager assesses, problem-solves and reports on programmatic and systemic issues impacting the delivery of quality mental health services within the Quincy Site.

Responsibilities

• Provide leadership and management of the Quincy Site, including oversight of day-to-day operations of the Site Office and case management activities.
• Manage contracts for Adult Community Clinical Services (ACCS), Program for Assertive Community Treatment (PACT), Clubhouse and Respite.
• Review and approve billing for community services.
• Provide clinical consultation and oversight of community programs (case management and contract services), including risk management.
• Work with staff (state and provider) to ensure all services are trauma-informed and support hope, healing and recovery.
• Work closely with acute and continuing care inpatient facilities to facilitate diversion and discharge to community services.
• Maintain effective partnerships with other state agencies, community organizations and local government entities.
• Recruit members for and support a Site Advisory Board.
• Support outreach activities to further community awareness of mental health services.

Qualifications

• Minimum of five years of full-time (or equivalent part-time) professional, administrative, supervisory or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management, including at least one year in a project management, supervisory or managerial capacity.
• Independent professional licensure in a human services or health care related field.
• Given the population served, bilingual or multilingual fluency.

Preferred Qualifications

• Knowledge of administration and management skills including supervision, program planning/development, communication skills, budgetary experience, utilization management, risk management and quality management.
• Ability to provide leadership within the Site and with contracted mental health services.
• Knowledge of the principles and practices of crisis intervention and ability to make decisions, act quickly and de-escalate situations to maintain safety of individuals served, staff and office safety.
• Knowledge of conflict resolution strategies and ability to advocate effectively on behalf of individuals served.
• Ability to supervise, determine staff training needs, motivate staff, evaluate performance and determine need for disciplinary action.
• Ability to assess needs of individuals served and evaluate case management processes and results.
• Ability to recognize clinical pathology within individuals served and ensure appropriate referrals and ongoing risk management.
• Ability to understand, explain and apply laws, regulations, policies, standards and guidelines governing agency and Site Office activities.
• Ability to facilitate meetings and achieve consensus with a diverse group of stakeholders.
• Ability to work independently, organize work efficiently and respond to changing needs of individuals served and multiple demands and priorities.
• Ability to initiate and maintain productive communication with providers, individuals served, family/significant others and guardians.
• Ability to articulate clearly and concisely in verbal and written modes; prepare statistical reports and analyze data.
• Experience with computer applications such as Microsoft Word, Outlook and Excel.

About The DMH Quincy Site Office

The Quincy DMH Site ensures access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The goal of adult case management services is to support individuals receiving treatment so they may recover and thrive in their communities. The Quincy case management site aspires to create an environment that promotes growth and independence for clients, families and employees.

Schedule

Full-time, 40-hour position. Monday to Friday, 8:30 am to 5:00 pm. Days off are Saturday and Sunday. This position participates in an on-call rotation.