Site Coordinator-Client Office

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. Join us in our mission to improve health and improve lives.

About the role

This position coordinates and oversees activities of Patient Service Centers within an assigned area. The Phlebotomy Site Coordinator works closely with PSC staff, management, laboratory staff, and clients to ensure optimal operation. The role also includes performing phlebotomy and specimen processing procedures at Labcorp Patient Service Centers under minimal supervision. Phlebotomists may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.

Responsibilities

• Observe and report any performance, compliance, or staffing-related issues to supervisors
• Manage and monitor patient flow, wait times, inventory levels, and information logs
• Review monthly productivity reports and report any deviations
• Address customer service issues promptly and respectfully
• Promote teamwork, cohesiveness, and effective communication among coworkers
• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect specimens for drug screens, paternity tests, alcohol tests, etc.
• Perform accurate and timely data entry of patient information
• Process billing information and collect payments when necessary
• Prepare all collected specimens for testing and analysis
• Handle administrative and clerical duties as needed
• Travel to additional sites when required

Requirements

• High school diploma or GED (or equivalent)
• 3+ years of experience as a phlebotomist
• Phlebotomy certificate or completed training program from an accredited agency
• In-depth knowledge of phlebotomy duties, responsibilities, and techniques
• Proven track record in providing exceptional customer service
• Strong written and verbal communication skills
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Reliable transportation and clean driving record (if applicable)
• Flexibility to work overtime as needed
• Able to pass a standardized color blindness test

Preferred Qualifications

• 5+ years of experience as a phlebotomist
• 5+ years of experience as a people leader

Schedule

Monday - Friday, 8:00 AM - 5:00 PM (1-hour lunch break). Additional days and hours may be required.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, dental, and vision coverage
• Life, short-term disability (STD), and long-term disability (LTD) insurance
• 401(k) retirement plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition reimbursement
• Employee Stock Purchase Plan

Employees scheduled to work less than 20 hours per week, casual, intern, and temporary employees are eligible for the 401(k) plan only. Employees on a 7-on/7-off schedule receive all benefits except PTO or FTO.