Site Care Coordinator

About the role

As a Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency. You’ll serve as a consistent point of contact for families, collaborating closely with site leadership—including clinical, operational, and shared services teams (e.g., RCM, Scheduling, Enrollment)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica. This role requires an on-site presence to manage scheduling processes and address concerns promptly.

Responsibilities

• Guide patients through care pathways efficiently, monitoring progress and proactively identifying and addressing care delays and barriers.
• Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
• Keep families informed about wait times for services.
• Create scheduling plans that adhere to best practices, ensuring providers are utilized to full capacity while aligning with clients' needs.
• Collaborate with clinical teams to integrate scheduling strategies into broader care plans, promoting a holistic approach to care.
• Provide scheduling support for contract processes, particularly for Schools-related contracts, and assist with scheduling for Value-Based Care (VBC) clients.
• Collaborate with on-site leadership to address and resolve client scheduling concerns efficiently and professionally.
• Ensure timely case assignment and management by working closely with clinical leadership.
• Address client inquiries and requests promptly, maintaining high standards of service.
• Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.
• Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize practices.
• Follow established scheduling protocols and best practices to ensure efficient and effective scheduling for both clients and providers.

Requirements

• 4+ years of scheduling experience in ABA services or a related field.
• 2+ years in a client services-related role.
• Strong problem-solving skills.

Pay

Competitive compensation ranging from $26.13/hr to $32.67/hr, depending on experience.

Benefits

• $2,000 continuing education stipend.
• 401k matching.
• Paid time off (PTO) and continuing education/wellness days.
• Paid holidays.
• Health, vision, dental, and pet insurance.
• Referral bonuses.