Site Assistant - ARCHES Nest - Swing Shift

Responsibilities

• Supports daily operations including cleaning and laundry services.
• Performs clerical duties.
• Data collection & entry.
• Affords assistance to clients with navigating to resources.
• Assists with special projects as needed.

Requirements

• High School diploma or GED.
• Two years of work experience in a public or social service role.
• Basic Life Support/First Aid Certification within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Comprehensive MWVCAA background screening prior to employment.
• Pass pre-employment and random drug/alcohol screenings.

Qualifications

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.
• Proficiency with Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Effective interpersonal communication skills, in both written and oral form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

Essential Duties and Responsibilities

• Supports program operations, including cleaning, site upkeep, laundry and supportive services.
• Engages and assists clients, including answering the telephone, monitoring client and facility safety.
• Works with support staff regarding follow-up to services, assisting with meal preparation and distribution; Facilitates access to guest laundry and computers.
• Opens and distributes incoming mail, handles outgoing mail.
• Employs de-escalation techniques and makes quick decisions in response to guest or client incidents.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Maintains appropriate boundaries with clients and coworkers at all times.
• Attends and engages in required annual trainings.
• Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.

Physical and Mental Demands

• Frequent lifting and moving of 25-50 pounds.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Exposure to trash and potential biohazards.
• On-site work and shift options may vary between early morning, evening and nights.
• Ability to accept on-call work, frequently with short notice.

Work Environment

• Indoor and outdoor work environments with frequent interruptions, demands, and noise.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Exposure to trash and potential biohazards.

Prior to Employment

• Child Care Division Central Background Registration and pre-employment drug screening is required.

Equal Opportunity Employer

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission.