Site Assistant - ARCHES Family Day Center - Swing

Responsibilities

• Supports daily operations including cleaning and laundry services
• Clerical duties
• Data collection & entry
• Auxiliary clients with navigation to resources
• Assist with other special projects as needed

Requirements

• High School Diploma or GED
• Two years of relevant social services experience, including work with children, youth or families
• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery (preferred)

Qualifications

• Basic Life Support/First Aid Certification within first 30 days of hire
• Food Handler's Card or ability to obtain within 30 days
• Pass pre-employment and random drug screenings
• Pass comprehensive MWVCAA and ODHS background screenings prior to employment

Skills

• Basic proficiencies in computers, MS Office products, database software, and web tools
• Effective interpersonal communication skills, in both written and oral form
• Excellent planning, organization, and time management skills
• Demonstrates tact, diplomacy, and empathy when communicating formally and informally with clients, staff, and program partners

Essential Duties and Responsibilities

• Provides program support such as cleaning, site upkeep, laundry, and supportive services
• Provides client engagement and assistance, including answering the telephone, and monitoring client and facility safety
• Facilitates access to guest onsite services
• Employs de-escalation techniques and makes quick decisions in response to guest or client incidents
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals
• Maintains appropriate boundaries with clients and coworkers at all times
• Attends and engages in required annual trainings
• Performs cleaning, janitorial, and laundry tasks in support of day-to-day facility operations
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor
• Maintains appropriate boundaries with clients and coworkers at all times
• Other duties as assigned

Supervisory Responsibilities

There are no supervisory duties in this position.

Physical and Mental Demands

• Frequent interruptions, demands, and noise
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior
• Exposure to trash and potential biohazards

Work Environment

Indoor and outdoor work environments

Shift Options

Shift options may vary between early morning, evening, and nights

On-Call Work

Frequently with short notice (for example, same day for a call-out)