Site Administrator Team Lead - Portland, ME.

Essential Responsibilities

• Ensure a consistent, high-quality customer service experience on every shift.
• Support daily operations while maintaining compliance with client and Towne service standards.
• Respond to customer questions, concerns, and complaints promptly and professionally.
• Maintain a thorough understanding of the site's parking operations, rates, policies, and client expectations.
• Exercise sound judgment when resolving operational or customer service issues.

Administrative & Operational Support

• Manage monthly parking accounts and customer inquiries.
• Provide customer support for PARIS and NetPark systems.
• Research and resolve validation billing discrepancies and monthly parking overages.
• Investigate operational issues, including vehicle damage claims, break-ins, and Flash support requests.
• Complete required reports and administrative documentation accurately and on time.
• Identify operational improvements and communicate recommendations to management.

Team Leadership

• Lead, coach, and support team members to ensure quality performance and accountability.
• Conduct shift huddles and communicate operational updates.
• Provide ongoing coaching, training, and performance feedback.
• Recognize employee achievements and promote continuous development.
• Foster a positive, collaborative work environment through effective communication and leadership.

Client Relations

• Build and maintain positive working relationships with client representatives.
• Maintain regular communication with the Regional Manager, Portfolio Manager(s), and client contacts.
• Ensure client expectations are consistently met or exceeded.
• Maintain a visible presence on-site and proactively address operational needs.