Single-Unit General Manager

About the role

Van Leeuwen Ice Cream is hiring a full-time Single-Unit General Manager to oversee one of our New York City locations (either Brooklyn or Manhattan). This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces, loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!). The Single-Unit General Manager is responsible for the overall operation of their assigned store. This includes managing people operations, sales, inventory, and the guest service experience.

Responsibilities

• Completes store operational requirements by scheduling and assigning stations for employees
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
• Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
• Upholds excellent standard of customer service
• Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
• Maintains a safe and clean environment for customers and employees
• Rolls out new menu items to team members and communicates these changes throughout the retail space
• Processes weekly payroll in a timely and accurate manner
• Orders and maintains uniform supply and successfully holds all employees to uniform standard
• Addresses all maintenance issues

Requirements

• NYC DOH Food handlers license required
• Prior experience managing a team required
• Possess dexterity to prepare and serve guests all menu items in accordance with established service and build-out standards
• Able to push/pull/lift 50 lbs of weight regularly
• Stand for extended periods of time regularly
• Walk up and down stairs regularly
• Stand, bend and reach for prolonged periods of time
• Ability to thrive in a fast-paced environment

Qualifications

• Bachelor's Degree preferred
• 2+ years of experience in a food retail management role preferred
• Excellent communication and problem-solving skills

Benefits

• Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
• Medical, Dental + Vision Insurance with 70% Employer Contribution
• 401k with up to 4% Employer Match
• Cell Phone Reimbursement Plan
• Paid Time Off - 3 Weeks / 120 Hours Total
• Paid Sick Time
• Yearly Performance Reviews

Pay

Salary Range $67,000—$70,000 USD