Single Sites PSH Manager

About the role

This position is a durational one-year period and will terminate at the end of June 2027 with the possibility of extension if additional funding is secured. Permanent Supportive Housing provides affordable housing assistance with voluntary support services to address the needs of those experiencing homelessness with a focus on those who meet the definition of chronically homeless.

Responsibilities

• Supervise Single Sites Permanent Supportive Housing Case Managers to ensure they are meeting program and agency expectations and requirements.
• Hire and train new Single Sites Permanent Supportive Housing staff.
• Review Permanent Supportive Housing program matches from the Greater New Haven CAN and ensure that accepted clients meet eligibility criteria.
• Regularly monitor data quality and program and staff performance.
• Work with the Director to monitor program budgets.
• Conduct monthly supervision and team meetings with staff.
• Attend monthly supervision with the Director as well as other required agency meetings.
• Attend weekly and monthly agency, program, and network meetings as required.
• Aid staff with conducting education efforts and developing mutually reinforcing relationships with property management.
• Conduct regular chart audits to prepare for funder and internal audits.
• Expected to complete and review a variety of high-quality documentation (CARF Accredited, Department of Housing, etc.).
• Experience with HMIS (Homeless Management Information System) or ability to become proficient in database systems.
• Complete Columbus House, City, State, and Federal reports as required.
• Set and maintain boundaries and adhere to confidentiality.
• Collaborate and coordinate with other agencies and social service providers.
• Understand and accept different backgrounds while providing a non-judgmental approach to rendering services.
• Provide temporary caseload coverage for vacant positions as determined by program needs.
• Monitor case managers’ facilitation of and participation in monthly tenant meetings.

Qualifications

• Bachelor’s Degree in Human Services required with a minimum of two years’ experience in an administrative or management role.
• Financial literacy.
• Ability to work with diverse populations.
• Ability to work independently or in groups.
• Knowledge of Motivational Interviewing, Person-Centered-Planning, Harm Reduction, Trauma Informed and Gender Specific Care and Housing First philosophies and models.
• Excellent organizational and time management skills.
• Strong written and oral communication skills.
• Valid Driver’s license with a good driving record.

Supervised by

The Director of Housing Services.

Schedule

Monday – Friday 8:30am-4:30pm.

Benefits

• Medical, dental, and vision benefits are offered along with other additional voluntary coverages with full-time employment.
• 401 K retirement plan with employer matching contribution.
• Paid time off.
• 10 paid holidays.